Customer Service Lead - Hamilton, Canada - Healthy Planet Canada

Healthy Planet Canada

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Customer Service Representative Lead is responsible for processing sales quickly, accurately and efficiently while ensuring customer satisfaction through prompt and friendly service.

Job Duties:

Greet and assist customers in a manner that models exemplary conduct to other staff.
Opens customer accounts by recording account information
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
Make sure all customer queries are addressed and handled professionally, leaving the customer with a positive resolution.
Processes customer adjustments correctly and in a timely manner
Build team commitment to high standards of service, exceeding Customer expectations and leading by example
Creatively address merchandise displays in windows, showcases, and on the sales floor to attract attention and promote sales
Conduct oneonone and/or small group training presentations for Associates on product knowledge, store activities, and established policies and procedures
Use selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals; use these techniques to train other employees
Assist the store manager in ensuring that the functions and operations of the store are run in a proper fashion.
Lead with high energy, positivity and represent Healthy Planet Store with pride
Work in collaboration with Store Management to help develop a team through our core values and cultural platforms.
Motivate and inspire Team Members to exceed daily/monthly/quarterly goals.
Contribute to crushing team goals
Collaborate with Store Management to provide coaching and constructive feedback to Team Members.
Ensure all store operations are completed effectively and efficiently, including opening and closing procedures.
Ensure store is visually beautiful, clean and wellstocked.
Performs other general duties assigned

Requirements & Must Haves:

High School Diploma or General Education Degree (GED)
Minimum 3 yrs experience for a team lead and 5 years experience for supervisors; with a background in retail and/or training, or an equivalent combination of education and experience.
Minimum 3+ years' retail or customer service management experience (Keyholder at minimum)
Strong understanding of sales principles and customer service practices
Knowledge of customer and market dynamics and requirements
Experience leading & motivating retail teams and proven track record of exceptional customer service strongly preferred
Driven to deliver superior service by exceeding customer expectations
Demonstrated ability to develop relationships with customers and coworkers
Able to work well as a team player in a fastpaced, energetic environment
Proven ability to plan, set and achieve goals
Be a selfstarter and use good judgment in all situations
Excellent verbal, written English and interpersonal communication skills
Open availability and flexibility to work as per the needs of the businessAbility to train employees, including organizing, prioritizing, and scheduling work assignments.
Strong problem identification and problem resolution skills.
Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service

What We Offer- Awesome work environment and company culture Medical Benefits and flex spending account for Full-time employees Goodlife Corporate membership Employee discounts Career focused continuing education Internal opportunities for growth