Client Representative Help Desk Escalation - Verdun, Canada - Bell Canada

Bell Canada

Verified Company

Verdun, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 408142

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Corporate Services is at the centre of the action, providing the support that enables Bell's industry leadership.

Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.

Job Duties / Accountabilities:

Support the Talent Acquisition Team:

Provide support with requisition assignment when required
Support issues and root cause of incidents and problems are understood, and ensure appropriate actions are taken to resolve and prevent recurrence
Manage System access for new recruiter and coordinate and administer training plans to new recruiters
Treat requests from internal and external recruitment inboxes:
Create / modify methods and procedures documentation for various programs and tools
Provide support for the tracking of background check requests
Manage the Quality Adherence Program

Communication and Social Media:

Write, translate & distribute communications to the Talent Acquisition Team
Write, publish and select assets on organic posts on Bell's corporate account

Projects Co-ordination:

Review enhancements and projects after implementation for compliance to specifications
Ensure that various steps to implement a project/process are respected
Coordinate testing of task specifications and projects within the user area
Facilitate identification of process improvements or system enhancements often requiring the coordination of multiple functional areas
Maintain leadingedge business and technical knowledge through a personal development plan, remain current in industry best practices related to process mapping and project management

Essential Qualifications / Competencies:

University or college diploma in project management or any HR related field or equivalent work experience
Strong analytical skills
Excellent written and verbal communication skills in French
Intermediate knowledge of MS Word, Outlook, PowerPoint and Excel (Advanced) test will be administered
Ability to manage multiple activities at a high level and dive into details when challenges arise
Ability to effectively facilitate and coordinate meetings, and to negotiate consensus from crossfunctional teams
Understand and articulate requirements and issues from a business perspective
Ability to prioritize workload and time accordingly to balance multiple requests and projects
Ability to work with minimum supervision and in a virtual team setting
Ability to communicate effectively via various medium to internal and external stakeholders
Bilingualism is required as in the course of their duties, this individual will be required to interact with French & English speaking stakeholders across Canada

Preferred Qualifications / Competencies:

Project Management experience preferred
Experience with Social Media organic posts
Experience with Mailchimp and Canva

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Union

Job Status:
Regular - Full Time

Job Location:1 Alexandre Graham, Verdun, Québec or 5115 Creekbank, Mississauga, Ontario

Flexible work profile:
Remote

Application Deadline:03/26/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created:
Canada, QC, Verdun

Bell, one of Canada's Top 100 Employers.