Customer Service Representative - Vancouver, Canada - Absolute Software

Absolute Software

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

The Customer Service Representative resolves general account and licensing related issues in a timely and effective fashion, using customer service and technical skills.

This role will also work closely with Absolute's Technical Support team - performing initial triage and troubleshooting steps. As such, a combination of customer centricity and strong technical skills is crucial.

We operate a follow-the-sun support model with set shift times starting as early as 6am or finishing as late as 6pm; we go the extra mile for our customers - some working hours flexibility is expected.

What You'll Need:

Skills:

Customer service effectively communicate both verbally and in writing
Initiative, tenacity, and a passion for supporting customers
Ability to prioritize and manage a high workload within a fast paced environment
Able to work independently whilst also contributing to the team
Strong case management and issue documentation
Technical aptitude and ability to learn new technologies

Required Experience

Experience with one or more CRM or ticket tracking systems

Additional Desired Experience (optional)

Experience with installation, configuration and troubleshooting of Windows and Mac devices
Experience with firewalls, antivirus and encryption products
Experience with security policies (authorized contact validation, approval documentation, etc.)
Microsoft MSP/MCSA/MSCE
CompTia A+, Network+, Security+
The base pay range for this position is from $45,000 $50,000 annually; the base pay offered is determined by the market location and may vary depending on jobrelated knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our annual bonus program._

Why Work For Us:

You're resilient and passionate about securing the Work from Anywhere era.
So are we.

We're in search of the best and the brightest - everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers - we're looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.