Lab Technologies and End User Analyst - Brampton, Canada - Dynacare

Dynacare
Dynacare
Verified Company
Brampton, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

JOB DESCRIPTION**:

Job Title
Analyst, End User
& Lab Technologies**Function
Information Technology Solutions & Services (ITSS)
Stratum
S1
Department
Technology Solutions & Services**Reports To
Manager,
Telecom
Date Created
December
21,
2022**
JOB SUMMARY**:
_ High-level description of _the purpose of the job_:
The End User & Lab Technologies Analyst will configure & administer Windows, iOS & Android endpoint management solutions. This role is expected to routinely participate as a key member within the team & operate with mínimal supervision. They must be capable developing new methodologies, policies, procedures, and standards as well as operate with technical expertise.


KEY RESPONSIBILITIES/ACCOUNTABILITIES**:


_ List of _c_ritical duties _that _the_ incumbent is expected to perform _:

  • Configure Endpoint Management platforms to suit the needs of the business (MECM/Intune)
  • Manage Windows endpoints using modern management tools such as Azure AD and Windows Autopilot
  • Centrally manage corporate mobile endpoints (iPhone, iPad, Samsung Mobile Phone)
  • Implements, operates, and maintains software distribution and upgrades to the various endpoints
  • Lead or participate in projects to implement or enhance client endpoints and related systems
  • Develop & Deliver training for client endpoint solutions to all internal stakeholders
  • Continuously create, review and manage our internal documentation to ensure accuracy for our support teams and product handoff
  • Provide insightful projections and recommendations for client performance, security and stability
  • Implement, document, and recommend configuration standards and train IT department staff on proper use of the firm's mobile device management system according to established policies & procedures
***:

TIME ALLOCATION OF RESPONSIBILITIES
/ACCOUNTABILITIES:


_ Summary of_ responsibilities and percent of time spent_ _perfo_rming each_:

  • 80% support and configuration and maintenance, monitoring and preventative work
  • 20% projects and new initiatives
***:

INTERNAL AND EXTERNAL RELATIONSHIPS**:


_ Jobs_ _managed by this role_. Description of the relationships _and liaisons with other functions _and the nature of these_ _interactions_.

Include both int_ernal and ex_ternal contacts_:

Direct Reports**- None


Internal

  • Organizationwide

External

  • Vendors like Microsoft and other telecommunication providers

KNOWLEDGE, EDUCATION AND EXPERIENCE:


_K_nowledge, e_ducat_ion_al requirements _and _r_elative e_xperience_ required to perform t_he job_:

  • 3+ Years of relevant work experience as part of Information Technology teams or related education
  • Excellent knowledge/Experience of Microsoft Azure, Intune, SharePoint and Microsoft Teams.
  • Strong Experience in Android, iOS and Windows Device Enterprise Management.
  • Strong Experience in iOS Supervised and Unsupervised Management
**_

-**:


SKILLS AND ABILITIES*:


_T_echnical_ and social process _skills _required to per_form the job_:

Technical Skill
s

  • 3+ years of relevant Endpoint management experience in an Enterprise PC environment
  • 3+ years of experience with Windows, iOS and Android mobile device operating systems
  • 2+ years of experience with deploying iOS Supervised controls and Apple Business Manager
  • Experience in Microsoft Azure environment.

Social Process
Skills

  • Effective communication (oral and written), interpersonal and organizational skills
  • Good problemsolving skills, seeks opportunities to increase customer satisfaction
  • Ability to work in a multifunctional team environment with rapidly changing priorities
  • Influencing ability to impact decisions within and outside functional area within the context and prescribed limits established by the immediate manager
  • Collaborative and customer service oriented

OTHER CONSIDERATIONS*:


_O_ther relevant or important_ information regarding this job_:

Confidentiality

  • Preserve and safeguard all confidential employee information during the course of employment with Dynacare

WORKING CONDITIONS**:


_Physical and Environmental Demands_:


  • Working on multiple projects and ability to prioritize
  • Should be able to lift at least 20 pounds to be able to lift and carry equipment to different sites and locations
  • Might require travel to other cities
  • Application should have a valid driver licenses

SIGNATURES:


  • Immediate Manager

Name:

Signature:

Date:
Manager-Once-Removed


Name:

Signature:

Date:
Human Resources


Name:

Signature:

Date:

DISCLAIM
ER:


  • This job description represents only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Other duties, as assigned, may become part of the job.
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