Business System Analyst Manager, Servicenow - Toronto, Canada - Manulife

Manulife

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you. _

Working Arrangement
Hybrid

Are you a customer focused technology analyst? Do you enjoy collaboration and able to synthesize and resolve various technical issues?

Join our ServiceNow Team at Manulife

Key Accountabilities:

Manages and mentors team of Business System Analysts
Assists with defining requirements for ServiceNow modules including Incident, Problem, Change, Configuration, Asset, Service Request (and more) functions and issues.
Resolves technical issues in collaboration with different teams of support analysts.
Promotes persistent system issues to Engineers and Architects as required.
Contributes to catalogue updates.
Proactively makes suggestions for improvements based on understanding of Manulife / John Hancock Process & ServiceNow Functionality.

Requirements include:

Communicate confidently with various types of partners globally: customers, developers, QA, vendors, management.
Postsecondary degree or diploma in Commerce/Business Administration, Applied/Computer Science, Engineering, or other related field, Business Analyst certification, IIBA, PMI (PBA), or equivalent preferred.
3+ years of experience with ServiceNow products. Understanding of the ServiceNow Platform outofbox functionality.
IT Experience with the different phases of product development lifecycle: analysis, design, build, test and implement.
Strong analytical and problemsolving skills.
Experience with system and user testing.

What can we offer?

A competitive salary and benefits packages, with a growth trajectory that extends upward and outward, encouraging learning and development so you can grow your career path with us.
Flexible work policies and strong worklife balance.
Professional development and leadership opportunities.

Our commitment to you:

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We build opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all partners and has a positive social and environmental impact.

About John Hancock and Manulife

Manulife is an Equal Opportunity Employer

Salary & Benefits

The annual base salary for this role in the primary location of Toronto, Ontario is expected to be between $89,950.00 CAD - $167,050.00 CAD.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short