Claims Service Ambassador - North York, Canada - Wawanesa Insurance

Wawanesa Insurance

Verified Company

North York, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date:
Feb 21, 2024

Location:
North York-Toronto, ON (Hybrid, CA

Company:
Wawanesa Insurance

Job ID: 7664

Working Business Language:
English

At Wawanesa, we're proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. Toronto (North York), ON

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview:

As a Claims Service Ambassador, you would contribute to Wawanesa's goal of delivering an exceptional and consistent claims experience through responding to inbound and outbound inquiry calls as well as first notice of loss auto and property claims

Responsibilities:

Provide direction and support to our members and stakeholders throughout the claims process, by providing exceptional service delivered with empathy.
Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
Within a limited scope, adjust claim in a proactive manner.
Within a limited scope, interpret policy wordings, determine policy coverage, and communicate coverage\decisions to members.
Evaluate relevant information from sources such as appraisers, third party adjusters, contractors, and repair facilities to quantify losses.
Within a limited scope, evaluate losses to determine liability.
Coordinate services with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization.
Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
Perform other duties as assigned.

Qualifications:

Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
1 year of Customer Service experience preferred.
Postsecondary degree is preferred.
Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
Excellent communication skills; listening, written, and spoken.
Good time management and organizational skills with the ability to prioritize in a fast paced, changing environment.

Wawanesa is proud to be one of Manitoba's Top Employers
for 2023 recognizing that we are an exceptional place to work

Wawanesa provides its employees with a
respectful,
challenging and
rewarding environment where they can maximize their potential while contributing to the company's goals.

Our full-time permanent employees are provided with
highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan).

Wawanesa provides a
stable environment for its employees in today's challenging markets.