Program Coordinator - North York, Canada - Canadian Black Chamber of Commerce

Canadian Black Chamber of Commerce

Verified Company

North York, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Canadian Black Chamber of Commerce (CBCC) is dedicated to elevating economic development of the Black Business Community (BBC).

We are committed to conducting the required collaboration and research that delivers evidence-based solutions that improve the lives and strengthen economic with the BBC.

Description:

The Program Coordinator in an integral part of the Elevate Black Business Program, funded by Fed Dev. The Program Coordinator reports directly to the Office Manager and works as member of the Operational Team.

This position participates with the Program Manager and the Elevate Black Business Program Project Management Team to ensure participants are assigned to their appropriate Business Advisor and/or course facilitators.

The Role:

The Program Coordinator will provide customer service, administrative support, and program coordination services to support the Elevate Black Business Program delivery to participants.

Your top priority is to build strong and trusting relationships with our internal Business Advisors, participants, and customers.

Administrative & Professional Support:

Provide efficient Elevate Black Business Program (EBBP) Participants with exceptional customer service along with general administrative assistance and support
Maintains integrity of the EBBP Participants database by timely keying of accurate and relevant information
Handle inquiries and maintain daily contact with EBBP Participants, EBBP Members, Staff, Volunteers and Corporate partners.
Escalate any issues that may arise during the project to Program Manager, Office Manager or Executive Director
Communicate plans, actions, risks, and issues with key stakeholders
In collaboration with the project lead, monitor and report on the project's progress
Coordinating and preparation of reports, analyzing data, and identifying solutions.
Book external meetings and appointments for Business Advisors/Mentors as required
Create and present reports for senior managers.
Assist with market research activities and data entry of information into CRM
Provide strong client support and coordination for EBBP participants and Members
Perform analysis from questionnaires to understand customer needs
Contribute ideas for improving marketing standards and processes
Ensure adherence to relevant company procedures and policies
Complete other duties at the discretion of management

Qualifications:

Previous working experience as an Administrative Assistant and Customer Service
Minimum two years experience in a nonprofit organization or other social sectors.
University or College degree and a minimum of two years of project/program coordination experience
Post-Secondary in Office Administration, Marketing, Communications, or a similar relevant field
Intermediate working knowledge of MS Office (Word, Excel, PowerPoint)
Handson experience with marketing software, office management computer programs (HubSpot CRM)
Excellent organizational and time management skills
Attention to detail, creative thinker with an analytical mind.
Welldeveloped communication and interpersonal skills.
Positive, cando attitude with a strong success orientation.
Ability to interact professionally with multiple stakeholders and partners.

Benefits and Salary:

Benefits include healthcare, dental, vision, term life and disability insurance. A comprehensive benefit package is also part of the competitive employment package.

- $60,000 Annually.

Positions are to be filled as soon as possible. We are committed to diversity, equity and inclusion and values the voices of lived experiences and perspectives of individuals of all backgrounds. We strongly encourage qualified Black, Indigenous and other racialized individuals to apply.

Salary:
$60,000.00 per year

Benefits: