Warranty Technician - Burnaby, Canada - Shape Properties Corp.

Shape Properties Corp.

Verified Company

Burnaby, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

SHAPE
Burnaby, BC

Full Time

ABOUT SHAPE

SHAPE is the real estate investment, development and management company leading some of the largest and most exciting projects in North America including The Amazing Brentwood, The City of Lougheed and RC at CF Richmond Centre.

Through our fully integrated platform, SHAPE specializes in complete neighbourhoods with a top-calibre mix of shops, restaurants, residences, entertainment and a complete range of daily services on rapid transit.

By executing on every stage of the real estate process, from land acquisition to property management, we are able to collaborate more efficiently, work seamlessly and perform at the highest level.

Every SHAPE property reflects lasting vision, bold creativity and obsessive attention to detail.

Our projects are complex, our vision is simple: deliver social and financial value for generations.

With a proven ability to raise the bar across our diverse portfolio of assets, we build on where we've been to push the edge of better:
for industry standards, quality of life and return on investment.

CUSTOMER CARE:
THE SHAPE DIFFERENCE
SHAPE is is set apart by the superior experience we offer across all facets of our business.

We mind the details, take a proactive approach, and constantly seek opportunities to provide an unmatched level of customer experience.

With thousands of homes being handed over in the coming years, the Customer Care team upholds and exceeds this high level of service for our valued Homeowners.

The Customer Care team, which includes Warranty Care, ensures our residential purchasers are taken care of for much of the project cycle, from after-sales through to home handover and beyond.

By providing a superior experience, this team increases customer satisfaction, builds brand equity, and impacts our projects' value over the long term.

ABOUT THE ROLE

PRIMARY JOB RESPONSIBILITIES

Conduct inperson assessments during the warranty period for warranty requests and determine whether the requests are warrantable
Provide exceptional customer service. Maintain positive homeowner relations by providing homeowners with knowledgeable, timely and professional service
Complete approved warranty service requests, deficiencies, or maintenance requests that do not require skilled trades.

The scope is not limited to the below:

Drywall repairs
Painting
Interior finishing carpentry
Minor scratches to tubs and toilets
Minor flooring repairs
Millwork chip repairs
Door adjustments
Mullion repair scratches, dents, paint scuffs
Plumbing. Minor repairs, replacements, and adjustments
Caulking
Fire stopping installation
Supervise trades performing warranty repairs. Perform quality control inspections and provide comprehensive updates to the team
As needed, perform exploratory investigations on warranty requests
Document all warrantyrelated activities, including repairs, parts used, and testing results
Prepare repair methodology including scope of work and schedules
Document all warrantyrelated activities, including repairs, materials use and final outcome
Manage multiple warranty lists/trackers. Maintain a thorough report that accurately tracks task progress and other relevant information
Perform deficiency and warranty walkthroughs with endusers; Strata Corporation's representatives; NHW agents and Consultants
Keep an updated inventory of tools
Champion best practices and lessons learned
Perform all other duties as assigned

QUALIFICATIONS

Required Knowledge, Skills and Abilities

An eye for detail. Strong quality control skills, including sound knowledge of construction methodologies
Excellent conflict resolution skills. Ability to effectively handle confrontational situations and maintain objectivity in public relations
Strong verbal and written communication skills
A customer service mindset with a firm but fair approach
Thorough understanding and ability to communicate warranty obligations
A team player with excellent organizational, interpersonal and communication skills
Ability to manage multiple priorities and deadlines while working with mínimal supervision
Flexibility in availability may be required to work extended hours, weeknights, and/or weekends as necessary
Proficient in Microsoft Office (Word, Excel, Outlook)
Knowledge of BC's Building Code an asset

Required Training and Experience

Minimum 5 years experience as a deficiency detailer or warranty technician for residential projects or related field
5 or more years experience in construction quality control or quality assurance
Postsecondary education in a relevant field is an asset
Experience in scheduling and supervising skilled trades
Experience in performing quality control inspections for residential new home construction

WORKING CONDITIONS

Salary Range:
$60,000-70,000/year