Team Manager Ii, Operations - Mississauga, Canada - TD Bank

TD Bank

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Work Location:
Mississauga, Ontario, Canada

Hours:
37.5

Line of Business:
Personal & Commercial Banking

Pay Details:

Job Description:

Customer:

Lead a team to achieve business / operational objectives, maintain effective daytoday operations and deliver quality service and business lifecycle processing consistent with objectives
Monitor service delivery against standards and implements actions to ensure service deliverables are achieved consistently
Represent the team as the first point of escalation for customers/business partners / external partners
Identify and guide remediation of reportable incidents/issues based on strong understanding of risk management framework of the Bank
Actively engage internal partners to develop and maintain working relationships, build understanding of client needs and deliver optimal customer service and solutions
Identify continuous improvement opportunities to strengthen client service
Ensure all required processing / activities are complete and accurate to meet objectives for own area
Coach team to ensure operations issues are handled appropriately and participate in the negotiation and resolution (including escalation) of significant internal and/or external partner issues

Shareholder:

Supervise daytoday operations / activities, balance workloads, ensure compliance to internal/external requirements and the achievement of service level standards and productivity targets
May lead an operational production support group and provide management with analysis of key process drivers, production gaps, root cause analysis and performance/production issues where applicable
Protect the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or nonstandard, high risk transactions/activities as needed
Ensure adherence to compliance operating standards, processes, and controls; perform quality checks and validation of team members work
Continuously review and/or update processes/procedures ensuring all functions and systems are well documented and in compliance with applicable internal and external requirements; recommend, implement and monitor the achievement of process enhancements
Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct
Ensure that employees are aware of the impact of their work on the activities of others outside of their function/unit
Analyze service delivery issues, conduct internal/external research projects and/or contribute to audit reviews; run testing and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Participate in developing change plans and contributing to change management projects or programs that impact the business, functions or processes; act as a key change agent for a defined area
Participate in and/or lead community initiatives and promote commitment to shared Enterprise values and commitments

Employee/Team:

Lead, coach and support employees to drive a high performing team
Contribute to the process of setting performance objectives for the team, track, monitor and effectively address and/or reward performance in a timely manner
Provide ongoing feedback and performance reviews; ensure performance management activities are undertaken and completed for all employees
Support strategic, futurefocused recruitment and provide input to talent plans
Create a dynamic work environment in line with TD's Employee Value Proposition; challenge the status quo
Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
Encourage good working relationships with other functions and teams
Promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
Facilitate change through positive reinforcement of milestones and successes as well as encouraging open discussion
Operate with a One Team mindset
Support an environment where the team freely escalates performance and production challenges

Breadth & Depth

Provide people management leadership by recruiting top talent, setting goals, developing colleagues, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Oversees complex or diverse operations or functional area impacts a significant part of the organization and entails leading teams in completing multiple step transactions / processes / activities that may involve numerous systems and/or jurisdictions, and range in complexity from medium to high
Requires strong process management knowledge and understanding of the business unit and operational fu