IT Consultant - Brampton, Canada - Compest Solutions Inc

Compest Solutions Inc
Compest Solutions Inc
Verified Company
Brampton, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Job Title:
IT Consultant (Genesys PureConnect, Genesys Engage)

Location:
Brampton, ON Onsite role in Brampton 5 days working

Duration:
Fulltime Salary role CAD$110K/Annum

Responsibilities

:


Genesys PureConnect Configuration and Management

:

-
Design, configure, and maintain Genesys PureConnect routing, queuing,
IVR, scripting, and reporting

:


  • Monitor system performance, troubleshoot issues, and implement solutions to ensure optimal system functionality.

Call Flow Administrator

Designated Support Contact

Genesys Cloud Administrator

Qualifications

:


Configure and manage Genesys Telephony Cloud platform. Setup telephony options, call flows, queues, IVR, and other telephony-related features based on business requirements

Required experience:
Genesys PureConnect 5years Expert
Genesys Cloud CX 3 years Expert
Cisco UCM 2years Basic


Job summary
Voice over IP principles and PBX functionality (Jabber, Cisco Call Manager, Cisco Unity Connection, Dialer, ICM, Cisco Presence. SIP, SCCP, H.323, etc.)

Experience 8Yrs


Required Skills ,
Unified Communication - Cisco

.Shift Day 10 AM TO 7 PM CST


Roles & Responsibilities
Cisco Unified Communications/Voice Conferencing/Webex.
-
Genesys Cloud CX technology, Call Recording, Voice conferencing and collaboration

  • Experience in
    managing Ring Central Cloud Communication Platform or any similar platfarms
  • Vendor Management

Preferred Additional Skills

:

-
Genesys PureConnect certifications (e.g., Genesys Certified Professional
  • PureConnect).
  • Experience with other Genesys products
    (e.g., Genesys Cloud, Genesys Engage)
:


  • Knowledge of CRM systems and integration with contact center solutions.

Regards,

Compest Solutions Inc

D:


Salary

:

$100,000.00-$110,000.00 per year


Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience

:


  • Genesys PureConnect,
Engage Consultant: 10 years (preferred)
Genesys Cloud: 10 years (preferred)

  • Configure, manage Genesys Telephony Cloud platform: 10 years (preferred)
  • Genesys PureConnect migration to cloud cx envior: 10 years (preferred)
- document design: 10 years (preferred)
- building review call flow: 10 years (preferred)
- chat bot or voice bot: 10 years (preferred)
- hybrid work 3 days a week mandatory in Brampton: 10 years (preferred)

  • Cloud Cx environment similar project: 10 years (preferred)

Work Location:
On the road
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