Bilingual Customer Service Representative - Oakville, Canada - CBRE

CBRE

Verified Company

Oakville, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posted- 18-May-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service- Location(s)- Oakville - Ontario - Canada
JOB SUMMARY

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
Provides informal assistance such as technical guidance and/or training to coworkers.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES

None
QUALIFICATIONS

"Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future."
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
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CERTIFICATES and/or LICENSES
None
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COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
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FINANCIAL KNOWLEDGE
Ability to calculate simple figures such as percentages.
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REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
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OTHER SKILLS and ABILITIES
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
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SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.

Errors in judgment may cause short-term impact to co-workers and supervisor.- CBRE GWS- CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance.

Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions.

Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform.

CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.