Manager, Customer Experience Trainee - New Hamburg, Canada - TD Bank

TD Bank
TD Bank
Verified Company
New Hamburg, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.


Department Overview

  • Leads a team of service colleagues promoting a positive customer and colleague experience and provides daytoday team leadership, work direction to ensure effective and efficient delivery of service / advice activities and/or solutions while maintaining compliance and regulatory guidelines.
  • The role will lead, coach and develop colleagues toward achieving operational excellence, branch advice and referral goals, overall branch results and personal development objectives.

BREADTH & DEPTH:


  • Manage a small team of service colleagues
  • Leads a team in completing daytoday processes / transactions / activities, involving multiple steps, systems, and / or jurisdictions
  • Requires knowledge and understanding of a range of products and services, processes and systems in a set of focus areas, where transactions could be characterized by low to moderate risk
  • Requires process management knowledge and a good understanding of the business and operational function areas supported
  • Closely monitors workflows, prioritizing tasks and delegating duties and responsibilities and work focus time horizon is generally short term
  • Plans, organizes and coordinates the activities for own area and resolves operational issues
  • Manages team requiring workforce to decision on acceptable level of risk specifically low risk potential (loss/reputational) transactions and/or requests
  • Decision making authority and ambiguity of issues managed generally limited to less complex, nonstandard issues or exceptions
  • Effectively handles daytoday issues, determining the most appropriate course of action for resolution, or escalates as required
  • Generally reports to a Branch Manager

Job Requirements

EXPERIENCE AND / OR EDUCATION

  • Undergraduate degree and/or
  • 2+ years of relevant experience

Inclusiveness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


Job Family

  • Retail Sales & Service

Job Category - Primary

  • Retail Banking
  • Customer Service

Job Category(s)

  • Retail Banking
  • Customer Service

Hours

  • 37.5

Business Line

  • TD Canada Trust

Time Type

  • Full Time

Employment Type

  • Regular

Country

  • Canada

Province/State (Primary)

  • Ontario

City (Primary)

  • New Hamburg

Work Location

  • 114 Huron Street

Job Expires

  • 25Jan2023
More jobs from TD Bank
See all jobs of TD Bank