Service Desk Analyst- Weekend Coverage - Mississauga, Canada - Booster Juice

Booster Juice
Booster Juice
Verified Company
Mississauga, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

As Canada's original juice and smoothie bar, Booster Juice remains committed to providing customers with choices they can feel good about.

As a leader of healthy alternatives in the quick-service food industry, we're consistently looking for new and innovative health products to add to our menu


As a full-time Service Desk Analyst working a Thursday to Monday schedule in a hybrid/remote capacity from within the GTA, your role is to triage and resolve the technical concerns of our Corporate Office and store employees located across Canada while also providing exceptional customer service.

If you're looking for an opportunity to advance within a growth-focused company, love learning and expanding your skills, and enjoy working with a wide variety of technology, we'd love to hear from you

Core Responsibilities:

  • Perform Tier 1level remote support for hardware and software issues including those with PointofSale systems and common SaaS tools.
  • Maintain technical and enduser documentation of existing environments, projects, processes across all areas of Booster Juice IT.
  • Direct and coordinate vendor technical support as required.
  • Participate in rotating emergency oncall support and assist with other timesensitive projects as required.

Soft Skills:

  • High EQ and a fearlessly empathetic approach to customer service.
  • Ability to remotely guide and coach others through troubleshooting, technical solutions, and other common IT tasks.
  • Ability to stay calm under pressure.
  • Ability to problemsolve and gather information pertaining to complex technical issues.
  • Be organized, focused, and able to work independently at a fast pace.

Required Skills:


  • Previous exposure to and handson experience with the Atlassian suite of products, including Jira and Confluence.
  • Previous handson experience supporting or using a restaurant or hospitality PointofSale system. Bonus points for prior exposure to Oracle Micros Simphony.
  • 23 years of experience supporting users of the Microsoft Windows operating system (Windows 10, Windows Server), iOS and Android operating system(s).
  • 23 years of experience supporting common online technologies and SaaS tools.

Recommended Skills:

  • Preference given to those who have a technical diploma, certification(s), and/or equivalent employment experience.

Other:

  • Must be eligible to work in Canada
Location: 165 Matheson Blvd. East, Mississauga, ON L4Z 3K2
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