Operations Supervisor Mineral Services - Quebec City, Canada - SGS
Description
Company DescriptionWe are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity.
Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description:
Full-time salaried position - $60-75k + benefits starting day 1.
Bilingualism is a must to perform the job.
SGS Canada is seeking to recruit an office-based Operations and Quality Supervisor responsible for the Management & Supervision of staff working across a variety of contracts.
SPECIFIC RESPONSIBILITES:
- HSE responsibility for all employees under Marine Services Group
- Receive instructions from customers and provide technical advice as maybe necessary.
- Develop new service offerings to increase revenue.
- Continuous contact with customers to discuss operational issues and service improvements.
- Maintain close contact with industry players and keeping abreast of the developments within the shipping and logistics industries.
- Prepare and submit proposals.
- Participate in developing standards and be familiar with bulk handling standards.
- Provide technical advice to internal and external customers with respect to the logistic and shipping industries.
- Receive appointments from customers and review the inspection requirements. Prepare and submit proposals as necessary.
- Receive SGS corporate guidelines and disseminate to staff for implementation
- Direct staff for all upcoming jobs and ensure service requirements are carried out.
- Ensure SOPs are created and updated.
- Champion and lead SIR Program Training in conjunction with Operations Supervisor and Field supervisor.
- Monitor performance of employees under Marine Services.
- Support any other duties that may be assigned by Manager
Qualifications:
Education:
College degree or bachelor's degree in a relevant field
Experience:
More than 3 years of experience with quality control systems, including ISO.
Specific technical skills:
- Strong working knowledge of the industry.
- Excellent capabilities in spoken and written French and English.
- Organizational, communication and interpersonal skills are essential.
- Ability to write reports, business correspondence and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients and the general population as efficiently as possible.
- Ability to work as a team, take initiatives and show leadership when necessary.
- Strong analytical skills and problemsolving abilities.
- Ability to prioritize and plan effectively.
- Excellent knowledge of quality and legal standards, both at the national and international levels.
- Ability to operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity.
- A sense of diplomacy and networking skills are essential for building relationships with external clients as well as with key internal personnel.
- Must be creative, innovative and client focused.
- Must use skilled judgment in identifying sales opportunities, closing business and resolving customer related issues.
- Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
- Proven ability to manage and coordinate multiple projects in a fastpaced, highly professional environment.
- Works well under pressure.
- Extended hours and shift work may be required from time to time.
- Travel to other SGS locations or client location may be required from time to time.
- Ensures full compliance with the company's Health & Safety, Code of Integrity, and Professional Conduct policies.
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