Fan Services Representative - North York, Canada - Tennis Canada

Tennis Canada

Verified Company

North York, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHO WE ARE?

The future is bright for tennis in Canada, and you will be right in the middle of it all at Tennis Canada A national sport organization with a mission to lead the growth of tennis in Canada and a vision to be a world-leading tennis nation, Tennis Canada seeks to grow participation across the country and develop champions on the international stage.

Tennis Canada also owns and operates the world-class National Bank Open presented by Rogers tournaments in Toronto and Montreal, two of the best-run sporting events on the planet which annually bring the globe's best tennis players to Canada and continue to break attendance records year on year.

In recent times, Canadian tennis has enjoyed many historic achievements, including winning the Billie Jean King Cup in 2023 and Davis Cup the year before, the world's largest team sports competition.

Join us as we look to build on this exciting momentum and continue to produce incredible results. We are a team of innovators, who are passionate about our work and pursue excellence together everyday.

WHAT WE ARE LOOKING FOR?

The Fan Services Representative is responsible for processing and the delivery of ticket orders for the National Bank Open presented by Rogers, as well as handling fan issues.

FSRs will handle incoming sales calls and assist the Sales & Fan Experience team, Corporate Sales teams and other Tennis Canada departments with administrative support as it relates to National Bank Open ticketing.

Reporting to the Manager, Ticketing this position will receive professional training and ongoing mentorship from our full-time sales executives.

Join our sales team today and take a huge step toward building a career in sports as part of Tennis Canada and the National Bank Open presented by Rogers.

Organize and execute packaging and delivery of tickets through customized ticketing system
Service National Bank Open clientele/fans with their ticketing and tournamentrelated inquiries as it relates to tech/Ticketmaster troubleshooting, customer account and ticketing updates, and general tournament info
Handle incoming sales & service calls in a positive and effective manner while recognizing new business, corporate and upsell opportunities
Assist all sales departments including sponsorship, corporate and group sales

WHO YOU ARE?

Strong interpersonal and organizational skills
Advanced knowledge of Microsoft Office and computer literacy
Ability to work and excel under pressure, in a fastpaced and challenging environment
Commitment to service excellence and fan satisfaction
Support a team environment and adhere to the Stadium Sales department's objectives, goals and mandates
Sales experience (asset)
Fluency in one or more languages other than English (asset)

WHAT'S IN IT FOR YOU?