IT Support - Vancouver, Canada - HBI Canada.

HBI Canada.

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Overview:

Key Responsibilities:

Provides onsite assistance and firstline technical support for all staff and departments
Designing and implementing efficient enduser feedback and errorreporting systems
Website updates such as general updates & the regular maintenance of the site
Work on any new projects as assigned
Provide support for stakeholder requests, analyze problems, and escalate issues when necessary
Troubleshoot desktop and printer hardware, and software issues
Install, configure, and test all new workstations, peripheral equipment, and software
Troubleshoot LAN/WAN and connectivity issues
Develop reference, training materials and provide enduser training

Qualifications & Skill Requirements:

A Post-Secondary degree or diploma in Information Technology
Minimum of 2 years' experience within the IT industry in a support capacity
Strong competence in the Microsoft Ecosystem (Office 365, SharePoint, Teams, SQL, Exchange, Desktop, and Server OS), computer hardware/software, networking, and server rooms
Deep understanding on Windows Servers
Familiar with RMM Software
Solid problemsolving, researching, and troubleshooting skills coupled with a willingness to listen, learn, share, and improve
Strong awareness of IT security and confidentiality
Ability to work, prioritize and make decisions independently in a fastpaced production environment
A selfstarter and quick learner with the ability to work independently as well as with the team
Network +, CCNA, and other IT industrystandard certifications would be an asset

Work Location:
In Person

Schedule:40 hours/week