Bilingual Customer Training Professional - Quebec City, Canada - Reynolds and Reynolds

Reynolds and Reynolds

Verified Company

Quebec City, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

Established in 1866, Reynolds and Reynolds offers the Retail Management System - a complete suite of projects and services for automotive dealerships.

Reynolds solutions are built as one, to work as one, for all areas of the dealership.

We offer a variety of opportunities:
Energizing projects, high-powered teaming, constant learning, and professional growth.

As a Bilingual Customer Training Professional you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system.

You will be tasked with providing in-person, on-site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).

Training:

Training includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will assist experienced representatives with customer set-up and implementation.

In addition, you will have the opportunity to see Reynolds' solutions "in action" by visiting car dealerships that already utilize our solutions on a daily basis.

Primary Responsibilities:

Virtual weeks (at home office % of the time)
Prepare for upcoming installations utilizing company equipment (1530%)
Communicate with internal groups
Assist with remote training or additional services as needed
Administrative duties like submitting reports, and sending weekly updates
Travel to dealership sites individually and with a team (7585% of the time)
Meet with dealership management to understand their business needs
Configure solutions and training based on business needs
Provide training and support of software to customer personnel
Troubleshoot customer issues, diagnose, resolve and/or escalate problems
Monitor individual work load and prioritize responsibilities
Train/share knowledge with team members
Use of time for learning, growth and development

Qualifications:

Fluent in French and English
Ability to travel up to 80% of the time
Ability to travel to the United States for companypaid training
Ability to problem solve and train customers on software products

Working Conditions:

Driving company vehicles on a daily basis, and occasional airfare travel sitting on average 14 hours
Presenting. which requires the ability to stand, sit, and use a pointer
Onsite visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelving
Packing, lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes1 hour a day
Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day

Education:

College diploma or University degree required

Prior Experience:

Exceptional communication and organizational skills
Ability to multitask in a fastpaced environment
Outgoing, friendly personality
Strong written and verbal communication skills

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family.

We offer a comprehensive benefits package including: