Customer Service Representative - Toronto, Canada - CGI

CGI

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Representative (Financial Background):

Category:
Communications & Investor Relations

Main location:
Canada, Ontario, Toronto

Position ID:

J

Employment Type:
Part Time

Position Description:

Act as the front-line of the company, the individuals project an excellent image of the company through providing timely, professional, accurate and courteous service when interacting with stakeholders via inbound phone calls.

Your future duties and responsibilities:

Ensure a positive client experience is delivered by providing high quality customer service to new and existing clients
Investigate and research accountrelated issues and determine the appropriate actions that need to be taken to achieve resolution to such issues
Ensure that followups are resolved within a timely manner and all service level agreements are met
Liaise with internal and external business units to effectively process and/or complete the request
Assist with special projects/tasks as assigned by management

Required qualifications to be successful in this role:

Fluency in English (verbal and written)
Fluency in French is considered an asset
Excellent organizational and interpersonal skills
Strong analytical and problem solving abilities
Selfmotivated, proactive, independent in solving problems
Strong business acumen with solid analytical skills and conceptual thinking
Ability to thrive in a fastpaced environment
Previous experience in the Mutual Fund industry and/or customer service role is considered an asset
Postsecondary education
Completion of, or enrollment in, the IFIC Funds course or the CSC, considered an asset

Skills:

Communication (Oral/Written)

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.

We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of.

This has been our Dream since 1976, and it has brought us to where we are today — one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.