General Manager - Brossard, Canada - McDonald's

McDonald's

Verified Company

Brossard, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

General Manager

Overview

The General Manager (GM) is responsible for growing restaurant sales and guest counts profitably, and for ensuring the restaurant meets McDonald's critical guest standards of Quality, Service, and Cleanliness.

The General Manager role models best-in-class Guest Experience behaviours.

The General Manager works with his/her reporting manager to set the restaurant's targets with a growth mindset, and creates a plan to achieve the targets.

The General Manager doesn't work alone to meet restaurant targets, he/she leads a team of Department Managers who have specific responsibilities in the restaurant.

This means supporting the Department Managers in setting their individual targets, following up on their progress, and providing coaching and direction to improve their Department results.

By improving the Departments, the restaurant improves.

The GM is responsible for energizing crew and managers.

This includes hiring and developing each manager to make sure that the restaurant has the right team to lead into the future.

Performance Measurements

These could include, but are not limited to:

Sales & Guest Count GrowthPeak Sales Growth
Overall Performance of Bakery & KioskGuest Count Forecast Efficiency
Restaurant ProfitManager and Crew Staffing Levels
ROIP Brand Standards Visit ScoresGSS overall scores
Crew 90Day Turnover and Overall TurnoverManagement Development
Crew Orientations and 60Day Follow UpsManagement Turnover

POSITION RESPONSABILITIES

BUSINESS PLANNING

Create and build a restaurant business plan to capture guest demand and grow sales & guest counts by increasing frequency of visits and adding new guests
Establish a good relationship with the community
Plan and project monthly P&L; analyze, present and recap results
Monitor and report progress on department targets weekly using scorecard
Utilize a diagnostic and coaching mindset when completing each Department Manager's weekly walkthru
Prepare for, schedule and participate in weekly manager's meeting
Share best practices with other GMs
Role model hospitality and guest experience behaviours creating great guest experiences
Role model the right routines and growth mindset behaviours
Role model guest recovery measures with the goal that every guest leaves happy with their experience.

FOOD SAFETY

Verify that food safety daily/monthly checklists are completed on time and verified 100%
Ensure all managers are trained and certified in food safety procedures per the regulations of the market

INTERNAL COMMUNICATION (MERCHANDISING)

Oversee proper execution of promotions to maximise sales building potential
Followup on Best in Class Retailing

INVENTORY MANAGEMENT

Verify accuracy of weekly and monthly food inventory

PEOPLE PRACTICES

Oversee the scheduling of all crew and Managers and ensure good scheduling practices and principles are followed.
Conduct crew Orientations; ensure all new hire files are maintained
Write and conduct performance reviews for assigned managers and assigned crew
Verify that all performance reviews are complete and delivered
Approve, administer and communicate wage adjustments to crew and managers
Coordinate commitment survey process (scheduling, prepare materials, pay crew)
Develop and implement Commitment Survey action plan; measure and report progress
Develop additional sources of high quality applicants
Conduct second interviews and make final hiring decisions for crew
Maintain a crew and manager staffing level appropriate for the restaurant's sales and guest count growth
Complete Exit Interviews in order to learn about how to satisfy and retain current and future employees.
Recognize and reward the right behaviours and restaurant's goals and accomplishments
Verify compliance with all labour and employment laws and McDonald's policies
Complete 60day follow up crew orientations on all new hires monthly

PLANNED & DAILY MAINTENANCE (CLEANLINESS)

Followup on the cleanliness and organization of the restaurant weekly

PLANNED & DAILY MAINTENANCE (EQUIPMENT)

Hire, train, schedule and verify activities of maintenance personnel
Verify that all Planned Maintenance tasks are scheduled and completed

SAFETY AND SECURITY

Manage Worker's Compensation program (if applicable)
Schedule Play Place safety audits and makes corrections (if applicable)
Overall responsibility for OHS and Health Inspections

SCHEDULING (CREW)

Verify the efficiency of the crew schedule to optimize sales and profitability (ThoughtWorks Diagnostic)
Follow guest count forecast and schedule review processes
Ensure crew schedule is completed by a certified scheduling manager

SCHEDULING (MANAGEMENT)

Update with new managers and manager availability
Create and post a monthly managers' schedule that is focused on growing guest counts, capturing Guest demand, ensures management developm