Client Service Representative - Hamilton, Canada - Ministry of Labour, Immigration, Training and Skills Development

Ministry of Labour, Immigration, Training and Skills Development

Verified Company

Hamilton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you a self-starter and a collaborative team-builder? Are you confident in your ability to provide proactive, high-level client service? Then consider this opportunity to provide administrative support to the Office of the Worker Adviser.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the

OPS Anti-Racism Policy and the

OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's

Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?: In this challenging position you will:

perform reception duties and provide general information to clients

- provide status reports to clients or partners
- maintain electronic and manual records
- assist with program delivery activities
- provide general administrative and clerical support
- ensure confidentiality and discretion in dealing with client information

How do I qualify?:

Communication Skills:

You have knowledge of customer service standards and are able to interact with clients in crisis.
You can prepare effective written correspondence.
You are able to work in a team and build effective client relationships.

Analytical, Reasoning and Problem-Solving Skills:

You are able to quickly identify needs of clients.
You are able to respond to inquiries and complaints.
You can ensure confidentiality.
You have experience reviewing documents for completeness and accuracy.

Other Essential Skills:

You can learn and explain legislation, policies and procedures.
You demonstrate judgment and analytical skills in identifying when to refer matters to other staff.
You are able to determine priorities in a highvolume environment.

Administrative Skills:

You have demonstrated experience in providing administrative support.
You are proficient with computers and office software (e.g. Microsoft, Outlook, Word, Excel, PowerPoint).
You can use general office equipment.

Additional Information:

Address: