Coffee Specialist - Toronto, Canada - Eataly North America

Eataly North America

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Eataly is the world's largest artisanal Italian food and beverage marketplace Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim

for our guests to:

EAT authentic Italian food at our restaurants, cafés and togo counters
SHOP a selection of highquality Italian, local and homemade products
LEARN through our classes and our team's product knowledge

Job Description:

Eataly's bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options.

Within the broader department, there is a growing need for leadership and oversight specifically within the coffee program (both Gran Caffè and Caffè Vergnano).

The Coffee Specialist will work within the QSR leadership team, supporting the day-to-day operations of the QSR counters with a special focus on coffee operations.

Reports to the QSR General Manager and the QSR Assistant General Managers; supports the ongoing training and development of QSR Baristas.

Maintains a steady presence on the floor, interacting with guests, team members and vendors to ensure Eataly's operations are running smoothly and high hospitality standards are met
Trains, motivates, mentors and organizes QSR Baristas
Oversees the weekly recording of waste transfers from both caffès
Ensures inventory and restock sheets, Catapult and rail tags/signage from Graphics are kept up to date
Offers insights and suggestions to maximize sales
Purchases supplies, beverages and equipment per the direction of the QSR General Manager
Monitors inventory, checks orders and distributes supplies as needed throughout the department
Manages transactions and ensures accurate accounting
Records shift notes and assists with administrative duties such as scheduling when needed
Ensures department complies with all quality, health, safety and sanitation standards
Documents, investigates and resolves guest incidents
Performs other duties as required or assigned

Qualifications:

High school graduate or equivalent; postsecondary degree preferred
2+ years of lead or supervisory experience in food service
Math skills and ability to handle money accurately
Knowledge of steps of service
Excellent communication and problemsolving skills
Knowledge of coffee and coffee production
Knowledge of Italian cuisine and beverage preferred
SmartServe Certified

Job Requirements

Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
Ability to lift up to 50 pounds
Ability to exert wellpaced mobility for up to 8 hours, including standing, walking, bending and squatting
Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

Additional Information

Benefits and Perks