Central Services Agent - Richmond, Canada - FAIRMONT

FAIRMONT
FAIRMONT
Verified Company
Richmond, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo
#BELIMITLESS

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


Job Description:


What you will be doing:


  • Consistently offer professional, friendly and engaging service
  • Process all external and internal calls.
  • Take ownership of the caller's request and ensure follow up according to the hotel's standards
  • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office, Engineering, Reservations and In-Room Dining
  • Maintain and monitor the "Royal Service" software system
  • Process rooming lists as requested by the Sales & Marketing team
  • Take In Room Dining Orders
  • Take care of ALL member reservations and handle loyalty inquires


  • Concierge Services

  • Included but not limited to
  • Restaurant bookings on and off property, Limousine services bookings, handling guest and hotel shipping needs and recommending activities to our guests
  • Handle billing inquiries and discrepancies
  • Use Open table software to make restaurant reservations.
  • Serve as a liaison for Guests requiring information relating to all aspects of the hotel
  • Have full knowledge of the hotel's emergency procedures
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

Qualifications:


Your experience and skills include:


  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem solving abilities
  • Available to work any shift
  • AM, PM, Overnight
  • Fluency in English; additional languages are a plus
  • Must possess outstanding guest services skills and sophisticated verbal communication skills
  • Ability to handle change as the department tasks are consistently evolving and there is a focus on continuous improvement
  • Always willing to learn something new
  • As a condition of your employment, you must be fully vaccinated against COVID19 and provide appropriate proof of vaccination prior to beginning with the hotel
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliably
  • Ability to work well under pressure in a fast paced environment
  • Strong attention to detail
Additional Information

What is in it for you:

  • Employee benefit card offering discounted rates at Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 2
  • Daily staff meal
  • Translink Transit Friendly Employer
  • Full wage of $29.00
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