Student Accounts Advisor - Peterborough, Canada - Trent University
Description
Job Purpose:
Under the direction of the Manager, Student Accounts, the Student Accounts Advisor (SAA) staff will provide efficient, accurate and timely front-line cashiering and customer service to students, visitors, and other campus partners.
Meets with students to provide ongoing financial counselling as it relates to their financial health at the University, works with past due accounts and collection of outstanding debt.
Key Activities:
-
Student Accounts
- Frontline
Student Accounts
- Collections
- Handles sensitive material with established policies and maintains confidential files. Coordinates financial appeal submissions, participates with committee decisions, and communicates final outcome.
- Handles challenging situations involving individuals upset with University financial policies.
- Provides monthly statements to all sponsored accounts and follows up on unpaid balances.
- Customizes payments plans, weighing the risk to the University.
- Identifies accounts for recovery through internal precollections process; sends statements, communication, final demand notices then forwards uncollected account to collection agency.
- Monitors and responds to collection agency.
- Receives, responds, and processes a variety of documents bankruptcy, consumer proposals and credit counselling forms. Identifies accounts for writeoff and possible settlement. Prepares documentation for litigation when necessary.
- Processes agency payments to student accounts.
-
Student Accounts
- General Office
Education Required:
Two-year College Diploma specializing in accounting.
Experience/Qualifications Required:
- Three years of progressive experience in an accounting environment is essential in ensuring that the work completed reflects proper accounting conventions and is auditable.
- One year experience in a serviceoriented environment required and proven.
- Knowledge of accounts receivables and collection routines to secure payments.
- Experience in an electronic banking environment an asset.
- Ability to reconcile accounts.
- High degree of communication to effectively explain account statements and University policy with tact, diplomacy, and patience.
- The ability to relate effectively with students from varying social, academic, economic, and cultural backgrounds.
- Working knowledge of student taxation, preferred.
- Ability to diffuse emotionally explosive situations in a calm and professional manner.
- Demonstrated ability to work in a high volume, fastpaced, high stress environment.
- Demonstrated ability to work cooperatively with others.
- Ability and exercise judgment to handle sensitive data with complete confidentiality.
Job Types:
Full-time, Permanent
Salary:
$28.19-$33.28 per hour
Benefits:
- Casual dress
- Company pension
- Dental care
- D
More jobs from Trent University
-
Director, Project Management
Toronto, ON, Canada - 3 weeks ago
-
Executive Assistant to The Vice President, Finance
Peterborough, Canada - 3 days ago
-
Administrative Assistant
Peterborough, Canada - 2 weeks ago
-
Academic Administrative Assistant
Peterborough, Canada - 1 week ago
-
Land Stewardship Coordinator
Peterborough, Canada - 1 week ago
-
Academic Administrative Assistant
Peterborough, Canada - 2 weeks ago