Associate Customer Support - Toronto, Canada - DXC Technology

DXC Technology

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Customer Service Representative role is a fantastic opportunity for you to kickstart a new career and learn more about the financial services/insurance industry. We provide a full training program to teach you what you need to know; so, whether you are well-seasoned or just starting out, you will have the resources necessary you get you off to a successful start.

As a Customer Service Representative, you will be the front-line link between DXC and our clients in a call center environment (hours 8:00 am - 7:00 pm) delivering exceptional customer service.

You will:

Provide policyholder and product information to clients and advisors
Document issues and respond to requests by determining appropriate action in order to resolve situations
Follow up with clients within established service standards
Maintain service records
Ensure service standards are maintained or excelled
Participate in recommending improvements to service and procedures
Process nonfinancial transactions when necessary

What we are looking for

High school diploma
12 years of client service experience
Strong communication skills and ability to multitask
Excellent verbal and written English communication skills
Fluency in written and verbal English
Positive, serviceoriented attitude with a commitment to offering superior service
Knowledge of the life insurance industry is an asset; however, not required (we are willing to consider those new to the industry)

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This is a remote position; we will consider all suitable applicants within Canada.

Note:
This option is reserved for applicants needing a reasonable accommodation related to a disability.