Ssense Montreal - Montréal, Canada - SSENSE

SSENSE

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce.

Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

Job Description:

Responsibilities

Customer Experience - 20%

Support managing the customer journey through walkins and appointment model including productivity, presentations, inventory management, transaction process and after sales service to ensure outstanding customer experiences
Assist with client issues for resolutions and winwin solutions that enhance customer experiences

Operations - 60%

Track and achieve point of sale KPIs using the metric dashboard
Play an active role in maximizing the POS Coordinators' productivity and enhancing the customer experience
Supervise the point of sale experience by ensuring client transactions are completed accurately and efficiently, leveraging SSENSE systems and technology as necessary
Supervise the opening and closing procedures:
Ensure accuracy of the point of sale system, cash deposit, inventory reconciliation and safe float following proper procedures documented in the opening and closing guidelines
Ensure that deposit slips, envelopes and deposit bags are correctly filled out and cash closing procedures are followed and cleared by accounting on a daily basis
Participate with operational and back of house activities, maintaining a high standard of back of house and offsite storage organization
Assist when necessary with appointmentmodel operational activities, taking ownership to meet the promise to customers
Collaborate with the warehouse and technology teams to continuously improve processes to provide the highest quality of customer service
Ensure the functionality of technology and security systems in support of the appointment model and checkout process
Support, promote, and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, and transaction accuracy.
Ensure compliance of store operations, opening and closing procedures, health and safety, maintenance, and company policies and protocols
Maintain current visual direction through identifying, communicating and ensuring highest standards of visual presentation to drive growth through product assortment and presentation optimization

Leadership - 20%

Ensure the POS Coordinators are equipped with the necessary knowledge, skill sets and standards
Motivate and engage the team in contributing to the achievement of business goals, as well as company's vision and values
Build and develop bestinclass, clientcentric teams
Continually evaluate the performance of the POS Coordinators and provide "in the moment" feedback to ensure results
Drive collaboration between the POS Coordinators, selling roles and support roles
Conduct training and act as a training ambasador for all levels of the team based on learning opportunities

Qualifications:

A minimum of 2 years previous supervisory or management experience in luxury retail, hospitality or customer service
College or University degree in Logistic, Business, Management, or a related field is preferred
Experience with operating POS systems
Proven experience establishing trusting relationships in a multichannel environment
Ability to lift heavy boxes (15kg)
Excellent written and verbal communication skills in both French and English
Proficiency in Microsoft Office Suite, Google Suite, Web and computersavviness
Hours/days of work can be varied due to the demands of the business

Skills

Ability to be seen to set a performance example for others to aspire to achieve
Ability to lead, coach and mentor employees to achieve personal and professional goals
Ability to measure and manage priorities
Ability to lead a fastpaced environment, while ensuring an exceptionally high level of customer service across all registers
Demonstrate a high degree of maturity and integrity