Customer Service Representative - North York, Canada - Johnvince Foods

Johnvince Foods

Verified Company

North York, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Johnvince Foods is a family-run Canadian business, with more than 40 years of experience creating, manufacturing and distributing bulk and packaged products across North America.

Our nut products, confections and other food products include many of the most recognizable brands enjoyed in households every day, including Planters Peanuts (Canada) among many others.

Our proud team of employees is 800+ strong and growing every day.

Johnvince Foods is proud to be recognized as a Platinum Club member in Canada's 50 Best Managed Companies

ABOUT THE POSITION:

As a Customer Service Representative at Johnvince Foods you will be responsible for answering incoming calls from new and existing customers and providing excelled customer service You will help us by accurately entering orders, handling customer complaints and tracing and tracking orders.

WHAT YOU WILL DO:

Answers incoming calls for orders and inquires
Provides product info to customers
Create new and repeat sales and orders
Makes outgoing sales calls
Logs incoming faxes
Communicates with shipping, accounts receivers and transport companies to ensure delivery requirements are met.
Investigates customer complaints

WHAT WE LOOK FOR:

Completion of Secondary School
One year of call centre experience preferred
Excellent customer service skills, professional phone skills
Excellent written and oral communication skills
Strong organization skills and attention to detail
Ability to successfully work in a team environment
Ability to understand and follow oral and written instructions
Ability to work in a fastpaced environment
Strong mathematical and personal computer skills
Strong proficiency in Excel is an asset

WHAT WE OFFER:

Competitive Salary
Health and Dental Benefits
Internal Promotional Opportunities
Free Parking
Discounts at our onsite Johnvince Foods Store and Restaurant
Full Time Hours

We thank all applicants for their interest in this position. However, only those considered for an interview will be contacted. Johnvince Foods is an equal opportunity employer. If you require an accommodation at any point during the recruitment process, please advise our Human Resources team.

Job Types:
Full-time, Permanent

Benefits: