Group Benefits Operations Program Manager - Montréal, Canada - Sun Life

Sun Life
Sun Life
Verified Company
Montréal, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.


As Group Operations continue to improve service and quality to our clients an opportunity exists to lead a cross-functional program to improve problem resolution capabilities, processes and controls and a reporting structure that allows management to focus attention in prioritized areas.


What will you do?

  • Support the leadership team in translating highlevel objectives and key results into clearly defined tactics
  • Perform quantitative and qualitative analyses to validate hypotheses and inform development of relevant recommendations
  • Capture findings and recommendations succinctly in a logical and coherent storyline that facilitates productive discussion and decision making
  • Lead the execution of complex improvement initiatives, including managing coordination of project delivery across multiple teams
  • Manage the delivery and execution of several key business initiatives at the same time
  • Support our continuous improvement process by partnering with Best Practices to prioritize and implement all process enhancements that will help us deliver better service to our Clients and Advisors
  • Support projects and change initiatives that impact business operations.
  • Create presentations, communications and business area deliverables as required
  • Lead the processes for important business feedback loops and activities such as: key Initiative meetings, leader meetings and broader team meetings, and others including external meetings as appropriate.
  • Accountable to help facilitate and support the team/business area planning process as applicable, ensuring alignment of initiatives to the broader strategy.
  • Collaborate with the Leadership team and other key business partners to manage and deliver highly effective leadership, management and employee meetings and events

What do you need to succeed?

  • You are a resultsoriented, proven contributor with a track record of delivering what you promise.
  • You are analytical, taking initiative to seek out answers to key questions, process oriented and a proven problem solver.
  • You have advanced Excel skills and intermediate to advanced working knowledge of Tableau
  • You are detailoriented with strong communication skills and someone who can influence leaders and teams across business area boundaries to collaborate towards achieving outcomes with strong buyin and support.
  • You are passionate about delivering on project deliverables that deliver value against key strategies and priorities for the business.
  • You thrive in a fastpaced, dynamic environment and are willing to roll up your sleeves to get things done.
  • Minimum of two (2) years of project or process management experience with successful record of accomplishments


  • For Quebec Only

  • Bilingualism (French, English) required
- support tasks for an English-speaking team outside Quebec


What's in it for you?

  • Joining one of Canadas top 25 companies to work for, as recognized by GlassDoor
  • Competitive salary and bonus structure influenced by market range data
  • Flexible Benefits from the day you join to meet the needs of you and your family
  • A friendly, collaborative and inclusive culture


At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.


Salary Range:

74,100/ ,800/120 800


Job Category:

Business Analysis - Process


Posting End Date:

30/08/2023
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