IT Generalist - North York, Canada - Wireless DNA Inc.
Description
IT Generalist
Reporting to the IT Manager, Information Technology, the IT Generalist plays a crucial role in maintaining and supporting the organization's IT infrastructure.
This position serves as the first point of contact for troubleshooting and ensuring smooth operations across a broad spectrum of hardware and software technologies.
The IT Generalist covers multiple functional areas, including systems and network administration, automation, programming, and IT support.Key Responsibilities:
- Maintain and administer hardware and software systems, ensuring their proper functioning and availability.
- Utilize the HALP Desk ticketing system to provide timely technical support and resolve user issues effectively.
- Install and configure hardware and infrastructure components for new stores, including POS machines, networking devices, and laptops.
- Develop and maintain a Knowledge Base System (KBS) to document workrelated procedures and troubleshooting guidelines.
- Assist in monitoring the organization's network infrastructure, including switches, routers, and firewalls.
- Travel to various sites to assess technical equipment and ensure it meets the required standards.
- Collaborate on projects related to store builds, repairs, and troubleshooting, ensuring the successful completion of tasks within established timelines.
- Handle the call center for the entire company, including retail locations, aiding and resolving technical issues as needed.
- Perform asset management tasks based on deployments from O365, updating information in an Excel sheet or other designated system.
- Allocate approximately 80% of work time to hardwarerelated tasks and 20% to softwarerelated tasks.
- Work with Microsoft tools to generate automatic workflow and improve efficiencies and simplify processes
- Expect to travel approximately 60% of the time to various sites for project implementation and technical support.
Qualifications:
- Proven experience in IT support and administration, with a focus on hardware systems, with at least 3 years
- Strong knowledge of hardware installation, setup, and troubleshooting, including store infrastructure, POS machines, networking, and laptops.
- Proficiency in using ticketing systems, such as HALP Desk, to manage support requests and prioritize tasks.
- Excellent communication skills, both written and verbal, with the ability to provide clear and concise instructions to endusers.
- Selfmotivated and able to work independently, as well as collaborate effectively within a team.
- Willingness to travel frequently to different sites as required by project demands.
- Strong problemsolving and analytical skills to diagnose and resolve technical issues efficiently.
- Ability to work independently and manage multiple priorities in a fastpaced environment.
- Willingness to participate in crossdepartmental training to share knowledge and train IT team members on operationsspecific aspects.
- Experience with asset management and documenting information in spreadsheets or similar tools is a plus.
- Familiarity with network infrastructure, including switches, routers, and firewalls, is a plus.
- Knowledge of backup and disaster recovery procedures and software is advantageous.
Salary:
$65,000.00-$70,000.00 per hour
Benefits:
- Extended health care
- Paid time off
Ability to commute/relocate:
- North York, ON M2N 0G3: reliably commute or plan to relocate before starting work (required)
Experience:
- IT support: 3 years (preferred)
Work Location:
In person
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