Customer Service Representative - Val Caron, Canada - Lifemark Health Group

Lifemark Health Group

Verified Company

Val Caron, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Representative - Lifemark Physiotherapy Lasalle Boulevard

Permanent Full-Time

Location: 1122 Lasalle Boulevard

Sudbury, Ontario

We are currently hiring for a Full-Time
Customer Service Representative to support our Lifemark Physiotherapy Lasalle Boulevard, Sudbury and Val Caron clinic.

Why Lifemark?

Working with our understanding Clinic Director and having a positive and comforting work environment
Opportunity to work with a multidisciplinary team of clinicians and the satisfaction of being on a driven team.
Competitive salary with benefits package for our employees
Collaborative, multidisciplinary work environment
Specialty physiotherapybased services such as pelvic health, vestibular, concussion, and cancer rehab
Pathways for clinical and corporate leadership
Nationally recognized brand with a strong digital presence
Diverse, stable, caseload with the flexibility to integrate preexisting clients

Primary Responsibilities

Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
Coordinate scheduling of patient appointments and maintain the patient's medical record
Collect payment at time of service
Track coverage for all funding streams to ensure approval
Complete data entry and billing
Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies:

High School Diploma, G.E.D. or equivalent
Excellent customer service skills and telephone etiquette
High degree of organizational skills and ability to prioritize and multitask
Excellent communication (verbal/written) and interpersonal skills
Strong computer and data entry skills
Flexible and adaptable to change
Experience in a Physiotherapy clinic an asset
New Graduates are welcome to apply

We have gone above and beyond to ensure the safety of our patients and employees with PPE provided, the spacing of patients, screening, and more.

Extensive safety protocols and procedures have been put into place and are mandatory.

Lifemark promotes equal employment opportunities for all job applicants, including those selfidentifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities._