Service Account Manager - Québec, Canada - Intrado

Intrado
Intrado
Verified Company
Québec, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Intrado is hiring a Service Account Manager to join our team

Responsibilities:


  • Take responsibility for the success of our implementation process
  • Act as liaison between Sales, Product Management and Leadership
  • Develop thorough knowledge of client business needs, collecting and analyzing data to drive change
  • Facilitate communication & collaboration between internal and external team members
  • Ensure client experience meets or exceeds expectations
  • Facilitate our customers to meet compliance and regulations
  • Drive customer adoption of our products and services
  • Act as customer advocate and point of escalation for assigned accounts
  • Collaborate with Sales defining scope and solution

Education:


  • Degree from an accredited university required with major course work in business administration, communications, MIS, engineering, or related field required. Equivalent work experience in a similar position may be substituted for educational requirements.

Experience:


  • Minimum 5 years' experience in IT management, technical service, or client account management required
  • Intermediate knowledge of Word, Excel and PowerPoint required
  • Excellent oral and written communication skills for interfacing with clients, both internal and external.
  • Experience with contract language, including an ability to read and understand contractual obligations, service level agreements and scope definition
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