Service Agent - Ottawa, Canada - Medical Council Of Canada
Description
Consider an opportunity with the Medical Council of Canada (MCC)
Working at the MCC means being part of a dynamic team that ensures the highest standard of physician evaluation.
Every member of our team, in any job, at any level, is involved in contributing to the health and well-being in Canada.
You will be immersed in an exceptional work environment that fosters professional development and work-life balance.
In fact, the MCC is proud to be recognized as a National Capital Region Top Employer for ten years in a row
Service Agent
Full Time Permanent
Ottawa, Ontario, Canada
Hybrid Role
What you'll do
- Classifies all documents and prepares files for the Review process
- Performs quality assurance of data, files and correspondence
- Assists on special assignments as needed
What you need to succeed
Experience:
- 13 years' experience providing front line customer service, preferably in an office environment
Technical Skills:
- Excellent communication skills, verbal and written in English and French
- Good working knowledge of Microsoft Office software including Outlook, Word, Excel
- Ability to learn and work with internal database systems
- Proficiency using the internet to retrieve information quickly
Competencies:
- Strong interpersonal and customer service skills
- Ability to multitask and work well under pressure
- Ability to maintain confidentiality and to be tactful and discrete
- High degree of accuracy and attention to detail
- Ability to conduct research and to elicit pertinent information from clients
- Excellent judgment and decisionmaking skills
- Ability to work autonomously and within a team
- Superior organizational skills
- Flexibility and the ability to adapt to a frequently changing environment
Education:
- Postsecondary education or equivalent experience
Language:
- Fluent bilingualism; excellent oral and written skills in both English and French
The perks:
- A defined benefit pension plan
- A complete benefit package your first day on the job
- Three weeks' vacation right off the bat
- A company paid holiday closure in December our gift to you
- A 35hour work week
- Compressed and telework programs
- Free onsite parking any day, any time
- Free virtual Mobility and Strength & Conditioning classes
Visit our
Careers
page to learn more about the many reasons you can thrive at the MCC.
The MCC is an equal opportunity employer, committed to diversity and inclusion in the workplace at all levels of its organization.
Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.
**Please note that only those invited for an interview will be contacted.
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