Customer Service Manager - Richmond Hill, Canada - Connex Telecommunications Inc.

Connex Telecommunications Inc.

Verified Company

Richmond Hill, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are seeking a self-motivated, experienced and dedicated Customer Service Manager to join our team. This person should possess excellent customer service skills; these skills must be applied to both internal and external clients. A passion for technology will dictate success within our business sector.

Responsibilities:

VIP Customer Service Department:

Acts as the customer advocate for VIP Clients in working towards resolution of servicing issues and attaining additional insight / information.
Follows up with Connex departments daily on behalf of customer.
Identifies areas of improvement in corporate processes to better service VIP Clients.
Coordinates and leads monthly Connex Service Meetings with VIP Clients to discuss Repair and MAC performance, ongoing projects, relationship improvement areas.
Improving the customer experience.
Preparing all customer required reports.

Customer Retention Department:

Develops and refines corporate retention strategy with overall objective of increasing overall retention of current client base.
Coordinate Know Your Client meetings with Account Executives to review relationship, and identify flight risks.
Directs Customer Service team activities in order to improve Connex
Client relationship.
Conducts primary customer research through annual customer satisfaction surveys.

Experiences/Skills Required:

Ability to work independently and as a team player
Exceptional communication skills, both verbal and written, at decision maker levels
Advanced level of MS Office and PC proficiency
Knowledge of the telecommunications industry
Demonstrated competency in determining and analyzing customer needs and recommending solutions.
Aptitude for customer service
French an asset
Exceptional Excel skills

Desired Skills/Experience:

Technical

5 years experience in the telecommunications field.
3 years customer relationship management / customer service
Business Administration degree/education.
Other telecommunication related education

Personal Contacts

Works on a daily basis with the Sales, Customer Service departments, and Customers.
Works on a weekly basis with Sales Support, Finance, Technology Solutions departments.

Our employees are the ambassadors of CONNEX with clients and business partners. Their skills, integrity and sense of responsibility are the keys to our success. Training for all employees, regardless of their function in our organization is considered a priority. In addition, our pay scale is competitive, and we offer a full range of benefits.

We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.

Build your career at Connex