Customer Service Coordinator - Hamilton, Canada - Black & McDonald Limited

Black & McDonald Limited

Verified Company

Hamilton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

BUILD YOUR CAREER AT BLACK & MCDONALD

Black & McDonald is an integrated, multi‐trade service provider that safely delivers high quality construction, facilities management, and technical solutions.

We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America.

With nearly 100 years of diverse market experience, we are a forward‐thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald's Southwest Ontario team is growing If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

The Customer Service Coordinator is located in Stoney Creek with a focus on supporting and facilitating the Service team. Additional responsibilities include overseeing the hourly time entry and related functions.

Duties and responsibilities include but are not limited to:

Respond as 1st point of contact on the Service line.
Dispatch technicians for service calls, maintenance work and #4's
Respond to client concerns promptly and escalate to Supervisor as required
Plan and schedule all labour for maintenance agreements, projects and emergency service calls
Develop daily, weekly, and monthly workload schedules
Ensure agreement files are up to date with proper equipment lists and labour schedules
Maintain vacation and trade school calendars for technicians
Review Preventative Maintenance WIP reports to ensure accurate completion per schedule and hours allotted
Maintain accurate records on call backs, response times and other Quality Assurance elements as required
Update and upload hourly time entry file on a weekly basis
Complete other related duties as required

COMPETENCY REQUIREMENTS

Communicates Effectively
Customer Focus
Holds Self and Others Accountable
Teamwork and Collaboration

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Post-secondary education preferred:

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3-5 years of Administration/Customer Service experience

EDUCATION REQUIREMENTS

WORK EXPERIENCE REQUIREMENTS

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

Intermediate knowledge and understanding of:

Ability to manage multiple projects in a fast paced environment
Effective leadership skills with a strong focus on facility and business processes
Organization and time management

Intermediate user of: