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Service Manager - Toronto, Canada - Mircom Technologies

Mircom Technologies

Verified Company

Toronto, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Key Responsibilities:

Direct responsibility over service technicians and administration staff
Establish and manage technician installation schedules to ensure optimum work load efficiencies and timely equipment deliveries.
Mentor, train and develop skills with Technicians
Responsible for maintaining and implementing standard operating procedures as established by Mircom Engineered Systems head office
Responsible for acquiring knowledge in new and existing Mircom products
Responsible for acquiring and maintaining knowledge in regards to legislation, regulations and related codes as well as ensuring that the service technicians are kept up to date
Strive to ensure that the highest levels of customer satisfaction is maintained and that customers are fully aware of other products and service plans offered by Mircom Engineered Systems
Maintaining and increasing dollar value and profitability in the service business to meet budgetary obligations and goals
Ensure technicians are equipped with the proper equipment needed to complete all jobs
Control inventory in department stock along with truck stock
Work with the Regional Service Manager on fleet control and services
Review all reports sent in by technicians and ensure they are accurate before issuing to customers
May occasionally be required to perform technician duties
Other duties incidental to the work described herein

Requirements and Skills:

35 years of experience in the Fire and Life Safety industry.
Proven manager/supervisor experience in the Fire Alarm industry
Canadian Fire Alarm Association (CFAA) certification or equivalent
University, College, or Technical Post-Secondary education.
Proficiency to review drawings, conduct field surveys, prepare all required information to perform complete installation activities.
Ability to work flexible hours including weekends to meet customer/technician requirements
Strong organizational skills, a positive attitude and the ability to learn quickly.
Possess a valid driver's license and a clean driver's abstract
Strong verbal and written communication

What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process._

Project Manager