Customer Scheduling Specialist, 12 Month Contract - Brampton, Canada - Coca-Cola Canada Bottling Limited
Description
Facility LocationWork Location - WORK FROM HOME
Status: 12 Month contract covering maternatay leave
About This Opportunity:
Coke Canada Bottling are responsible for overseeing the completion of reactive equipment activities in SAP.
The primary function of this role is to enable the Fields Service Technicians by dispatching their activities while providing additional support to the field as required.
As a point of contact for Field Service, Coca-Cola Limited, the Customer Sales Solutions Centre, and the customer, timely and effective communication is critical.
The individual can be based anywhere in Canada. This is a work from home position.
Responsibilities:
- Oversee the dispatching of equipment service calls
- Monitor the Dispatch Grid and backlog to ensure productivity and efficiency
- Select outlets for service based on standard scheduling guidelines and include local considerations (Collective Bargaining Agreement.) in Technician workday
- Accurately process and schedule Customer Service Tickets within designated milestones.
- Perform parts transfers or market searches for technicians (evenings and weekends)
- Act as a contact between CSSC and Field Service for escalations and investigation
- Report on equipment and service activities for key stake holders and other functional areas
- Oversee equipment service projects and initiatives
- Create PO's in SAP
- Process and audit MEP invoicing
Qualifications:
- Ability to work effectively in a team environment
- Proficient in Microsoft Office products; Outlook, Excel, Word, etc.
- Flexibility to work evenings, weekends, and holidays.
- Customer service experience
- SAP experience is an asset
- Knowledge of Canadian geography is an asset
About Us:
Proudly Canadian and Independently Owned, We are Coke Canada
Important
All offers of employment at Coca-Cola Canada Bottling Limited ("Coke Canada Bottling") are conditional upon a successful background clearance obtained through our contracted third-party vendor.
criminal clearance, employment verification, education verification and drivers abstract review.
Please advise the Talent Acquisition team if you have any questions or concerns in regards to this once you are contacted for further consideration.
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