Customer Service Clerk - London, Canada - City of London

City of London

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Summary of Duties
Reports to the Supervisor, Customer Service and works in conjunction with other divisional staff.

Performs duties of an administrative, customer service and clerical nature including processing and modifying registrations, bookings and memberships, and responding to inquiries.

Work Performed

Provides frontline customer service contact to the public; provides a wide range of information about community programs; receives and responds to inquiries and redirects as required.

Processes and updates various City of London recreation memberships; accepts and processes program registration and processes various refunds.

Logs complaints/issues into the customer service database.

Processes contracts for the City of London recreation facilities such as baseball diamonds, soccer fields, arenas, community centres, garden plots, pool rentals and other facilities.

Produces and sends correct billing and amendments for client contracts.

Assists with processing and selling of items such as bus passes, garbage tags, etc.

Responsible for daily individual balancing of registrations, facility bookings and admissions.

Completes documentation including a daily recap sheet, account balance, bank deposit and financial summary reports for submission to the Finance Division.

Receives, records and deposits revenues received from various sources.

Performs typing, filing and general clerical duties as required.

Processes and distributes team internal and external mail.

Performs related duties as assigned.

Qualifications/Experience
Six months from a Community College Office Administration Diploma or equivalent.

One year of related customer service experience.

Specialized Training & Licenses Skills and abilities in the following areas are necessary**:
Demonstrated customer service skills including cash handling.

Demonstrated proficiency in data entry using various software systems

Typing speed required is 40 wpm.

Compensation and Other Information
$38,822 - $56,836 (Level 7)

This position is being filled on a temporary basis up to two years.

Current hours of Work:
Monday - Friday from 8:30 a.m. to 4:30 p.m.

This posting is for 2 positions - 1 temporary up to 1 year - 1 temporary up to 2 years.

NOTE:
Applicants may be required to complete a job related test.

Job Reference:
COL01230