Manager Benefits - Vancouver, Canada - LifeWorks

LifeWorks
LifeWorks
Verified Company
Vancouver, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people's lives.

The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve.

Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Implementation Manager


Responsibilities:

Leads the successful delivery of high-quality implementations and on-going production support of client projects.

  • Provide daytoday direction to a team of highly skilled implementation consultants and analysts. Ensure a high level of organizational effectiveness through ongoing performance management, talent assessments, and personnel development.
  • Experience in relationship or account management of multiple clients.
  • Understands opportunities and challenges of the benefits administration industry and how it impacts the implementation and management of technology
  • Possesses ability to troubleshoot basic processing problems and understands when assistance is needed for complex problems
  • Understands each client's scope of services. Creates Change Control Requests when appropriate and informs the Service Delivery team on a timely basis of changes in scope
  • Review project schedules, allocate team resources based on project demand, and measure/evaluate activities of the team. Provide a weekly Internal Status Report to report team progress and set clear expectations on deliverables
  • Updates the Technical Design Document for any changes in Requirements and manage the delivery of those changes through the implementation team
  • Ensures timely submission of product enhancement requests and issues
  • Ensures receipt of up to date documentation at handoff from implementation
  • Establishes client specific success criteria for maintaining a positive, long term relationship. Identifies risks to client satisfaction on a timely basis and devises a strategy for mitigating those risks
  • Seeks opportunities for enhancements to the product that will provide meaningful improvements to the client's business
  • Understands the appropriate instances when client push back is required; and delivers the appropriate message in a manner that does not damage the relationship
  • Provides ongoing and timely feedback to the Implementation Director or Client Services Manager of any team related issues
  • Provides coaching and training to Implementation team members as needed
  • Troubleshoots basic code problems and knows when and where to find assistance for complex problems

Requirements:

5+ years of experience in software implementation, with work experience in Benefits/HR/payroll industry

  • Minimum of 2 years of people management experience
  • The Software Development Life Cycle
  • Health & Welfare and/or Insurance Industry
  • Parameterized configuration
  • Experience with SQL
  • Excellent communication skills both written and verbal, with experience presenting to management.
  • Ability to multitask in a challenging, fast paced environment
  • Ability to positively influence and persuade
  • Excellent analytical, problemsolving and creativethinking skills
  • Exceptional customer focus and strong professional acumen
  • Demonstrated aptitude for technology
  • Reliable, consistent, flexible and adaptable
Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters


LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours.

We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.
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