Night Auditor- Sheraton Fallsview Hotel - Niagara Falls, Canada - Canadian Niagara Hotels

Canadian Niagara Hotels

Verified Company

Niagara Falls, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Niagara Falls-based _
Canadian Niagara Hotels Group of Companies_ is one of Canada's largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come We are home to world-class brands including Marriott, Sheraton, IHG, Morton's, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few_.

_ Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

JOB SUMMARY

Ensure that all of the current day's sales balance and payments have been properly processed.
Responsible for ensuring that professional, courteous and quality service is provided to all customers.
Ensuring all charges have been correctly posted
Reconciling food and beverage charges
Posting room charges and taxes
Clearing micros; printing reports
Performing close day functions
File maintenance and audit cut off
Checking guests in and out
Handling cash and credit transactions
Providing accurate information to potential guests
Selling and marketing our products and services; etc.

QUALIFICATIONS

Demonstrated commitment and passion to maximizing guest satisfaction in each stage of the guest experience. Establishes immediate credibility with guests and staff
Demonstrated willingness/enjoyment to attend to the needs of others
Excellent interpersonal and communication skills when dealing with guests and employees.
Demonstrated ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products; Employs persuasion and influence to initiate and/or resolve matters; Excellent interpersonal skills
Outstanding attention to detail both personal grooming/appearance and in properly identifying guest's needs, demeanor, and level of required service attention
Demonstrated knowledge and conversational ability to effortlessly provide exceptional guest experiences and to encourage crosspromotion/sales of restaurant and company services/activities/products across the complex.
Good mathematical skills and working knowledge of accounting principles.
Demonstrated professional telephone manners.
Demonstrated reading comprehension ability (i.e. Assist guests in reading of company / local tourism literature in order to increase guest satisfaction during stay/ visit.
Excellent organizational and time management skills and the ability to work under pressure.
Ability to quickly respond to changing work volume; highenergy level/speed.
Ability to work independently with mínimal supervision as well as cooperatively within a team setting.

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Must be able to work night shifts, weekends and holidays