Account Executive- Fan Relations - Vancouver, Canada - Vancouver Whitecaps FC

Vancouver Whitecaps FC

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Salary:

Position Title:
Account Executive

Fan Relations**
Location:788 Beatty Street, Vancouver, BC V6B 2M1**
Terms:Fulltime, Permanent**
Reports to:Manager, Fan Relations**The Whitecaps FC mission is To Unite and Inspire Our Communities. We are looking for a new team member to contribute to the Vancouver Whitecaps culture.

The
Account Executive, Fan Relations is responsible for providing superior customer service and managing assigned accounts with the Whitecaps season ticket members.

Role Responsibilities:

Develop and maintain relationships through excellent customer service
Identify and facilitate new sales and upgrades to grow supporter base
Manage season ticket holder requests and expectations
Follow up with outstanding accounts and declined payments in a timely manner
Assist in the renewal and relocation campaigns
Help lead matchday staff on game days
Assist with additional game day duties, as required
Communicate and carry out service policies and procedures to Season Ticket Holders
Maintain digital records of all clients and prospects via ticketing software
Assist with additional game day duties, special events and promotions as required

Qualifications/Experience:

Must be legally entitled to work in Canada
23 years of Customer Service experience; must love dealing with the public
Diploma or degree preferred, but combination education/experience will be considered
Ability to work flexible hours including evenings, weekends and holidays to reflect Matchdays and events
Excellent command of the English language, with superior communication skills
High degree of professionalism
Strong timemanagement and organizational skills
Selfmotivated with a positive friendly attitude
Project management or Loyalty Program experience is an asset

Benefits:

Centrally located office at Terry Fox Plaza, downtown Vancouver
Training and support available to help develop your career
A generous extended health and dental plan
Unlimited personal time off
Heavily discounted game day tickets
Become involved with Vancouver's most exciting sporting environment

- "Dress for your day" dress code

We thank all applicants for their interest, however only those selected for further consideration will be contacted.

No recruiters or agencies, please.