Customer Service Representative/administrative - Toronto, Canada - Mills & Mills

Description

Reports To:
LegalShield Administrative Manager

Group:
LegalShield
Mills & Mills LLP is seeking a Customer Service Representative/ Administrative Assistant to join its thriving team
to contribute to the success of our team.


_Who We Are _
Mills & Mills LLP is an expanding mid-size law firm with over 80 employees. Our core values that guide the
members of our team are
_Integrity, Competence, Initiative, Cooperation, Respect and Care_. For us, there is no
better question than "how can I help?"

We offer each member of our team
competitive compensation and benefits, a collaborative and barrier-free work
environment, and the opportunity to work on a diverse range of matters.

rights codes throughout all stages of the recruitment and selection process. If you require accommodation at any
time throughout the recruitment process and selection process, please contact our Human Resources Manager,
Rand Bilal, so that we can ensure your accessibility needs are accommodated throughout this process. Any
information received relating to accommodation will be addressed confidentially.


_Purpose of Role _
We are seeking a qualified customer service representative (CSR)/administrative assistant to provide high-level
customer service to LegalShield members; while providing full administrative assistance to the department.

**_Working Conditions
- *

• Full time approximately 37.5 hrs/week (8:30am to 5:00pm)**
• Days required to work: Monday to Friday
• Fully remote, telecommute work environment**
• Repetitive work
• Overtime may be required

**_Key Responsibilities
- *

• Manage over 60 incoming member calls per day
• Make outgoing calls to members and various stakeholders
• Take accurate call notes and update the LegalShield database
• Investigate and troubleshoot customer service issues via telephone
• General administrative duties, including but not limited to scheduling, transcribing, faxing, etc.
• Other duties as assigned

**_Education/Skills, Knowledge and Abilities/Attributes
- *

• Secondary School Diploma required
• Minimum 1 year of experience in customer service is preferred
• An understanding of legal terminology is an asset
• Experience with software: Word and Outlook, PCLaw (an asset)**
• Ability to work independently and in a team environment, with mínimal supervision

- Works well under pressure, manage priorities and meet deadlines*