Ammonia Service Team Leader - Aberdeen, Canada - Fraser Valley Refrigeration

Fraser Valley Refrigeration

Verified Company

Aberdeen, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Job Description:
Ammonia Service Team Leader, Fraser Valley Refrigeration

Company Overview:

Fraser Valley Refrigeration is a rapidly growing and dynamic organization of approximately 150 employees working across 4 Western Canadian provinces, specializing in the fields of industrial and institutional Refrigeration, HVAC and mechanical services and retrofit.

With a workforce of over 100 field technicians, we are seeking a highly skilled and motivated Ammonia Service Team Leader to oversee and support the operational and field processes for our ammonia specialty business across our regional company.

FVRL is a proud member of the Arcticom Group of Companies

Job title:
Ammonia Service Team Leader, FVRL

Reporting:
Reports to President, FVRL and interfaces with Industrial Refrigeration Construction Leader

Position Overview:

The Ammonia Service Team Leader is responsible for leading, mentoring, and coordinating the ammonia service team in British Columbia while executing our contractual obligations to our customer and driving growth of our ammonia service contract base

Key Responsibilities:

Field Support:

Dispatch and manage NH3 service technicians for
Small project and upgrade work
Breakdowns, leak and other on demand calls
Monthly or preprogrammed maintenance calls
Oversee and provide guidance with ongoing work as required
Provide coaching, training, and mentorship as required to enhance team performance
Monitor compressor maintenance requirements for sites
Monitor Service agreement PM works/schedules including equipment maintenance requirements for Customer sites
Manage risks safety/financial/warranty related
Monitor and optimize service processes and billing
Communicate with Safety Authority as required
Is familiar with and abides by dangerous goods transport documentation requirements

Technical Support:

NH3 Parts sales
Technical phone support to clients
Technical support/research for Technicians when required
Order parts for compressor overhauls; Cornell pumps; gases; etc.
Parts and equipment ordering and tracking for ongoing/upcoming works and for inventory restocking
Manage Brine/Glycol/Oil samples for Lab analysis and report out to customers

Sales and Administrative:

Answer direct calls from Customers, assess nature of problem/urgency and then dispatch Quote service repairs, small projects, and upgrades
Replacement parts sales
Oversee all NH3 service & parts invoicing
Maximize price and fee levels while ensuring continued competitive pricing in marketplace
Review service reports submitted for follow up work needed and assist in identifying opportunities for providing additional services and equipment retrofits.
Build and maintain key customer relationships to enhance client retention.

Qualifications:

Proven experience in a leadership role within the HVAC/Refrigeration service industry.
Industrial refrigeration experience or food or recreation industry experience would be an asset
Excellent communication, interpersonal, and problemsolving skills.
Proficiency in using service management software and tools.
Ability to travel between branches as needed.
Strong communicator in all aspects of their work with technicians, customers and administrative colleagues
Possess valid Driver's Licence
Business Operations knowledge would be an asset but can be developed over time

Benefits: