Server Assistant in Notch8 - Vancouver, Canada - FAIRMONT
Description
Company Description
Fairmont Hotel Vancouver, known as the 'Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit.
A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project.With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.
Join our team and welcome our guests to extraordinary experiences at their home away from home.Job Description Server Assistant in Notch8**Do you want to be a part of an innovative, guest-centric, food and beverage team? Look no further. Join us at Notch8 in the iconic Fairmont Hotel Vancouver. Launch and grow your hospitality career at this world-renowned Canadian Heritage Property where you are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Turn moment into memories, by assisting our front of house serving and heart of house culinary team and deliver exceptional service at the _Castle in the City._
Our Culture & Benefits:
- An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
- The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
- The opportunity to live, work and play across the world through our employee travel and internal transfer programs
- A competitive rate starting at $18.68 per hour increasing to $23.36 after 3 months and biannual increases
- Complimentary meal through our Colleague Dining Program
- Complimentary uniform laundering
- Complimentary hotel stay with breakfast for two through our BE OUR GUEST program
- Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
- The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 193
- Free learning programs through our Academies and discounted eCornell courses
- Ability to make a difference through our Corporate Social Responsibility activities
- Annual paid vacation, sick leave, up to statutory holidays and birthday leave
- A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
- A companymatched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
- A monthly travel reimbursement for TransLink monthly passes
What you will be doing:
- Consistently offering thoughtful, professional, and proactive guest service
- Ensuring service essentials, quality and service standards are met throughout the guest experience, from arrival to departure
- Setting up mise en place, side stations, tables and table settings according to standards
- Supporting colleagues during service to ensure a consistent guest experience throughout restaurant, including running food, refreshing beverages, cleaning and resetting tables
- Setting furniture and dining room in a consistent, clean, and inviting way
- Having full knowledge of beverage lists and promotions, menu items and preparation methods
- Assisting guests with menu items in an informative, engaging and helpful way
- Handling guest concerns swiftly and graciously, offering a remarkable recovery and a commitment to always improve
- Being aware of guests' dietary restrictions and allergies and ensuring proper communication between team
- Offering personalized and elevated service in Private Dining Room when scheduled
- Being knowledgeable of current promotions and loyalty program offerings
- Following all safety and sanitation policies when handling food and beverage
- All other duties as assigned
Qualifications Your experience and skills include**:
- Service focused personality is essentially with at least one year experience in a high-volume, upscale restaurant required
- Previous experience in a luxury hotel environment preferred
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Strong communication, interpersonal and problemsolving skills
- Proven ability to multitask and manage multiple priorities at once
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
- Highly responsible and reliable with impeccable grooming and professionalism
- Knowledge of wine, spirits, beer, cocktails, and specialty coffees
- Valid Serving It Right Certification
- Ability to work fluctuating schedule, including weekends, holidays, evenings, and rotating shifts
- Ability to speak and understand Engli
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