Heli Ski Reservations Lead - Whistler, Canada - Whistler Blackcomb

Whistler Blackcomb

Verified Company

Whistler, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Create Your Experience of a Lifetime

Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.

From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
RSP Options (after 12 months or 2000 cumulative hours of service)
Employee Assistance Program
Excellent training and professional development
Referral Program

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans

Job Summary:

Assuming a leadership role for reservations and administration at Whistler Heli-Skiing.

Top five reasons to work at Whistler Heli-Skiing:

Have fun: Be a part of a small team in an often fast paced, high energy work environment. We sell the best product in Whistler
Flexibility: We'll work with you to create a schedule that meets your needs, including options like: 4 or 5 day weeks
Benefits: Full time status makes you eligible for a free season pass and have the opportunity for heliskiing
Growth: The opportunity to continuously expand your skills and knowledge through ongoing training and development.
Networking: Work with employees from other departments and international clientele building relationships that will last a lifetime

Job Specifications:

Expected Pay Range: $ $26.08 / hour
Shift &

Schedule Availability:
Full Time and Par Time

Responsibilities:

You're position will be based at our store/office in the Carleton Lodge
All responsibilities as outlined in the Reservation Host job description.
Taking Responsibility: Act on problems discovered; keeping up to date with processes and procedures and proactively communicate information to staff.
Provide Quality Service: Ensure service is timely and consistent; adapting to business needs and providing business solutions. Ensure the highest quality service for our clients, agents, tour and travel companies.
Maintain a

Positive Attitude:

Demonstrate a consistent can do attitude; supporting the core values of our company and supporting decisions made by the Managers.

Be a good partner who will be compatible with and strengthen our current management group, store and operations staff.

Bring an entrepreneurial approach to the position and maintain a sales driven culture for our packages and retail.
Assist with new and returning staff on the job training. Providing coaching and feedback where necessary.
Coordinate inventory of available seats with Operations
Supervise the accurate transfer of reservation lists and customer profiles to grouping coordinators.
Be responsible for opening and closing of office, assisting with accurate guest checkin for both day of and future dated packages. Ensuring all checkins are courteous, professional and complete.
Provide dispatch services on radio and support services for in field emergencies.
Assist with other projects as assigned by Management.
Other duties as assigned

Job Requirements:

Excellent communication skills, written and verbal
High attention to detail
Previous WHS experience an asset
Second language an asset, specifically French, German, Spanish, Japanese
Good knowledge of POS systems, Word, Excel and Outlook is an asset
Broad experience in various aspects of customer service including front desk experience an asset
Keen to learn new skills, openminded
Radio operator experience, an asset
Satisfactory criminal record check.
Demonstrate our core values: Safety First, Striving to be The Best, and showing that We Care
A team player with a positive, cando attitude
A professional and responsible approach to problem solving, taking responsibility of discovered issues
Always show up on time, in uniform, and adhere to the grooming policy
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._
Requisition ID 496427_