Team Lead, Specialty Rx Support - Mississauga, Canada - Rexall Pharmacy Group ULC
Description
The Role:
Team Lead, Specialty RX Support
At Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members. Together, we are defining better health through innovation, service, and living the "I2CARE" values. Talk about a dream team
What you are looking for:
- A closely connected culture
- A total rewards package meant to enhance your worklife flexibility
- Fully utilizing your talent
- Professional growth and development via challenging projects and assignments
- Warm and fuzzy feelings knowing you have helped your community, your team, the business and social causes through the Rexall Care Network
What you will be doing:
- Lead the Specialty Rx Support Representatives team in achieving their weekly business metrics and departmental SLAs.
- Coordinate with team to ensure responses are escalated appropriately to address outstanding issues.
- Onboard, Train, coach and develop other Specialty-RxSupport Representatives.
- Collaborate with business unit leaders to create department strategy, processes and tactics.
- Create and distribute team performance results reports on a regular cadence to ensure program expectations are met.
- Work with management to drive new initiatives relating to client engagement and store support.
- Liaise between different departments to help develop and improve existing processes to help increase efficiencies and/or optimize patient care.
- Adhere to regulations of a health information custodian with respect to personal health information in connection with Rexall clients.
- Perform other duties as assigned to support Rexall Pharmacy Group ULC.
How you will succeed:
- Having a cando attitude when tasked with responsibilities
- 12 years previous Propel/Nexxsys or other pharmacy dispensing software experience is required.
- Pharmacy Assistant/Technician experience is preferred.
- 23 years College diploma in a relevant field; University degree preferred.
- Previous experience in a customer service or call centre setting environment is an asset.
- Experience leading individuals, processes and/ or projects
- Solution oriented with a sense of urgency when it comes to the provision of resolutions.
- Intermediate digital literacy: Word, Excel, Outlook
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**Are you #ALLin?
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