Technical Support Analyst - Montréal, Canada - Richter

Richter

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Technical support Analuyst (Montreal)

Richter is a Business | Family Office that provides strategic advice on business matters and on families' financial and personal objectives across generations.

With close to 100 years of experience advising at the intersection of family and business, Richter has developed an integrated approach to help business owners find sustainable success.

Whether business, personal, or both, Richter is uniquely positioned to address the needs of Canada's most successful entrepreneurs, private clients, business owners and business families and help them chart a clear path to shape their legacy for the future.

Founded in 1926, Richter's 600-person multidisciplinary team continuously innovates to create value for our people, clients, and community in Canada and in the US.

Position overview:

Richter's Information Technology Group is responsible for all of the firm's hardware, software, networking and communication needs.

We are looking for a Technical Support Analyst, who will be responsible for assisting the desktop support team in providing first and second level IT support in a timely and professional manner.

The Technical Support Analyst has a very thorough understanding knowledge of providing excellent and consistent customer service.

Responsibilities of a Technical Support Analyst:

Provide a positive customer experience over the phone and in person.
Deliver technical training to end users as requested or needed.
Configure & troubleshoot clients in an Exchange Office 365 environment
Troubleshoot peripheral devices, (touch screen monitors, scanners, card swipes & printers).
Demonstrate the ability to multitask during occasional peaks in workload.
Available to work on an evening and weekend rotation on a 1 week per month basis, and to handle emergency off hours escalations
Deliver technical training to end users as requested or needed.

What we are looking for:

Completed postsecondary education in Computer Science, Information Technology or related field.
Highly motivated and selfsufficient
Strong troubleshooting skills and the ability to multitask.
Experience in supporting internal clients at all organizational levels
Strong understanding of ticketing systems and managing, prioritizing customer support incidents and requests
Bilingual in both official languages, along with good communication and documentation skills
Strong knowledge of Microsoft Operating Systems, Microsoft Office Products and basic networking troubleshooting.
Knowledge of Microsoft Active Directory/Azure
Knowledge of wireless technologies including tablets and mobile devices.
Knowledge of IT systems from an enduser perspective (e.g. Document management, intranets, ERP software, Audio-Visual equipment)

English is required for business reasons to serve external and/or internal English-speaking clients.

What's in it for you?

Competitive group benefits which include group insurance, Health Spending Account, savings plans, and Employer Contribution Matching
Employee and Family access to virtual healthcare network
Employee and Family Assistance Programs, including consultations with mental health professionals
Annual Health & Wellbeing Program
Hybrid work Environment
Competitive Performance Bonus
Tuition Reimbursement
Professional Dues Reimbursement
CFE leave financial support
Academic Incentives
Talent referral bonus
Client referral bonus
Access to an ondemand concierge nannying, babysitting, and tutoring service

Annual employee rewards and recognition

We are excited to meet motivated professionals who are looking for career growth in a mid-sized family minded firm.