Shelter Service Direct Manager - Toronto, Canada - Nellies

Nellies

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Shelter Direct Service Manager (Non-Union Position)

Full-Time Permanent

For over 50 years, Nellie's has been providing shelter and support for marginalized women and their children in the Greater Toronto Area.

We are mandated to operate programs and services for women and children who had or are experiencing violence, poverty, and homelessness.

Nellie's works to lessen homelessness for women and their children whether the cause is family violence, mental health, or any other reason that results in dealing with the impact of trauma.

In addition to providing shelter, our programs are designed to reduce the isolation that often comes with abuse.

Our core operations involve our 38-bed emergency shelter for women and their children who are homeless or escaping violent situations.

In addition to our shelter, Nellie's operates Community Support and Outreach programs that provide aftercare support and follow-up services to women and their children after they leave the shelter, as well as transitional housing support for women living in the community who are homeless or at-risk of becoming homeless.

Nellie's is currently looking to hire a Shelter Direct Service Manager to provide daily support in the operation of the Shelter team, including in the areas of Front-Line Service, Administration and Client Services.

The Shelter Manager ensures that staff members from the team have adequate resources and support to deliver client-centred services from a feminist, anti-racism/anti-oppression framework.

This position will manage the day-to-day activities of all the Shelter Workers, including Reliefs, Part-Time, Student Placements and Volunteers, etc.

Nellie's is committed to the development of an agency that reflects the women it serves. This position is open to all women. Woman signifies anyone who self-identifies as female, femme and/or woman. This includes transwomen, cisgender women, and non-binary people who identify as femme or female-presenting. Applications from equity-seeking groups are strongly encouraged.

JOB DESCRIPTION

Operations & Program Support

Provide effective management of daytoday operations of Shelter Services
Support the case management process to ensure successful outcomes for clients and respond to crises as needed
Directly supervise staff to ensure the efficient running of outreach programs
Working with the Program Director or her designate, assists in the development and delivery of long

- and short-term Shelter Program goals and policies for Nellies in compliance with funders and strategic directions

In consultation with the Program Director or her designate, develop new programs and services for women & children in the shelter, to meet demographic shifts
Oversee program activities
Ensure data collection is collected for reporting
Provide program and service information as needed to aid in fund development
Monitor, manage and respond to community relations and inquiries

Supervisory Support to Staff Team

Participate in the hiring, training and supervision of new employees, placement students and volunteer orientations
Provide support & training opportunities to the staff team
Conduct regular staff supervision, annual performance evaluation, and develop individual annual learning goal
Maintain and organize all staff supervision files
Provide guidance and support to staff, volunteers and placement students
Establish a good communication system between management and the staff team
Assist in the development of a professional growth and development program
Facilitation of mediation between staff conflict

Community Relations & Sector Liaison

Participate in sectoral tables to represent Nellie's in advocacy and system change
Promotion of Nellie's Shelter program
Liaise with community partners in establishing and maintaining a good relationship

Administrative Support

Manage shelter expenses and reconciliation of petty cash according to financial budget
Manage PNA distribution and reconciliation
Provide assistance with preparation of correspondence, documents, reports and minutes pertaining to Nellie's
Responsible for ensuring document binders for Nellies are updated
Ensure program statistics are prepared and submitted to the Program Director or her designate on a monthly basis
Responsible for program reporting to funders as per funding contracts
Maintain good operational systems to keep track of program supports, activities and stats.
Ensure data are collected and updated
Work along with the Facility Supervisor to ensure that health & safety guidelines comply with all program participants and staff members
Attend staff meetings and meetings as required.
Complete incident report when it happens to the Program Director or her designate.
Fill in WSIB forms when needed.

Human Resources