Operations Support - Dorval, Canada - YRC Inc. dba YRC Freight
Description
Job Summary:
Performing a variety of clerical and administrative processes in support of the Terminal operation.
Job Duties:
Job Duties:
- Perform clerical/administrative assignments in accordance with established procedures and under general instruction.
- Print, scan and update documents in accordance to established office practices. Create and file documents relating to the operation of the facility.
- Respond to customer communications in an accurate and timely manner, investigate, and resolve customer complaints.
- Create, review, and maintain various reports and ensure proper company functions.
- Contact the client for missing documents/information necessary to prepare the job file for Customs clearance.
- Prepare and verify documentation relating to export shipments.
- Coordinate domestic shipments of customer orders and customs documentation.
- Process documents through the Company's system, and obtain Customs releases,
- Adhere to all domestic and international shipping regulations.
- Provide excellent and timely customer service,
- Other duties as assigned.
Competencies / Requirements:
- Completion of secondary school.
- Attention to detail required.
- Fluency in both official languages.
- Clerical or Customer Service experience preferred.
Working Conditions:
- Works within the Terminal office and dock area.
- Day shift. Start time varies.
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