Assistant Operations Manager - Lower Mainland, Canada - Five Star Building Services

Five Star Building Services

Verified Company

Lower Mainland, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Job Title:
Assistant Operations Manager

Position Summary:

The Assistant Operations Manager works with the Five Star team to achieve company objectives by maximizing productivity and optimizing processes/ resources.

S/he works closely with the Operations Manager to oversee Operations staff and manage all aspects of service delivery. This includes planning, organizing, coordinating, and supervising operations activities to support internal stakeholders, third party partners, and customers.

The incumbent oversees the Operations Department when the Operations Manager is away or unavailable. _This individual must be amenable to flexible work hours and starting at 7:00am._

Department:
Operations (Ops)

Manager:
Operations Manager

Supervises:
Area Managers, Projects Manager and other areas of the Ops Department

Date Revised:
February 2023

DUTIES & RESPONSIBILITIES

Management Accountability

Assists Operations Manager in the planning and facilitation of Five Star service delivery
Addresses and resolves operational issues and fieldbased concerns in a timely manner
Leads regular meetings and communicates company directives to Ops Department
Oversees staffing requirements, work assignments, and schedules according to budgeted staff hours
Works closely with Ops Team to effectively manage staff absence, turnover, and vacation coverage
Ensures employees are cross trained for individual development and succession planning

Staff Engagement, Training and Development

Builds and fosters strong relationships of trust and camaraderie within Five Star
Assists in the recruitment, training, performance management, and termination activities for the Operations Department
Trains, coaches and develops Ops Team to perform at a consistently high level
Researches and implements best practices, company policies and service standards
Works collaboratively and in partnership with different departments to fulfill contractual obligations and ensure customer satisfaction

Leadership

Fosters staff engagement through teamwork and collaborative problem solving
Liaises regularly with internal and external stakeholders to obtain feedback and maintain an open channel of communication
Develops and launches new initiatives to manage workplace challenges and meet changing customer needs
Works closely with Sales/ Account Management Team to provide site (walkthrough) assessments and to support potential business development opportunities
Upholds Five Star's high level of professionalism when meeting with potential clients (Strata Councils, Property and Building Managers), subcontractors, and other external third parties
Takes charge of adhoc duties or special projects as required from time to time

Quality Control and Process Improvement

Ensures Ops Team and onsite staff deliver excellent results and great customer service
Develops operational guidelines, procedures, and directives for Operations Department
Performs regular site visits to monitor contractual obligations and ensure client expectations are met
Audits and evaluates operational activities for continuous improvement
Regularly prepares and submits building site/ projects/ assignment status reports to management

Documentation and Administration

Ensures Ops Team completes documentation correctly and submits pertinent information to other departments on time
Reports workplace incidents through appropriate channels, completes internal documentation processes, and follow up with corrective action
Creates (digital and paper) forms for documentation, training, and business purposes
Reviews Operations data for analysis and improvement

EDUCATION AND EXPERIENCE

35 years of experience in a supervisory capacity
Postsecondary studies in Operations, Project Management, Logistics is an asset
Background from a service based or customeroriented industry is essential
Previous handson experience supervising multisite locations
Demonstrated ability to interact with and influence key stakeholders at all levels of an organization

KNOWLEDGE, SKILLS AND ABILITIES

Strategic thinker with the ability to lead and support others to deliver excellent results
Keen ability to think on their feet and respond effectively
Excellent verbal and written communications skills
Proactive and solutionbased leadership style
Proven ability to prioritize and manage multiple projects at a time, while maintaining sharp attention to detail
Highly approachable personality with excellent listening and negotiation skills
Team player who works well in a fastpaced environment
Solid project management skills
High level of professionalism with integrity, good judgment, and confidentiality