Bell Person - Toronto, Canada - Bisha Hotel Toronto

Bisha Hotel Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Rising to 44 stories and designed by award-winning architects, Bisha Hotel & Residences is Toronto's newest cultural hub and hotspot.

At the center of it all yet unabashedly original, this property is situated in the true heart of Toronto's Entertainment District.

Creative souls, welcome home.

Job Specific

Assists arriving and departing guests in a highly professional manner and with utmost courtesy
Handles all luggage, baggage, packages, etc. carefully and safely
Rooms arriving guests and assists guests who are checking per Hotel standards
Ensures that all luggage and bags are in a safe, secure area while awaiting transfer
Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests
Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests
Handles guest inquiries professionally and with the utmost courtesy and accuracy
Answers telephone in accordance with Loews Hotels Star Service standards
Becomes familiar with guests' names and acknowledges guests by name
Provides guests with Hotel and surrounding area information and travel directions
Promotes Hotel facilities, Food and Beverage outlets, and recreation programs
Transports guests to/from recreation areas in a safe and timely manner
Makes use of Handheld computer for check in purposes
Handles master keys with care and follows proper signin/out procedures following key control and security procedures
Maintains condition of Hotel lobby, picking up any trash or debris, contacting Housekeeping for major cleaning tasks
Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping
Stands at post when not on a "Front" or "Last"
Is alert to guest who appears to be intoxicated and intends to drive a vehicle notifies Security
Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board
Reads Group Profiles and Banquet Event information on a daily basis
Maintains the cleanliness and excellent condition of equipment and work area
Other duties as assigned

General

Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards

Qualifications

Must Possess G Class Drivers License
Customer Service Oriented

Bisha Hotel Toronto is an equal opportunity employer and values diversity in the workplace.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided to applicants with disabilities at all stages of the selection process upon request.

Please contact Human Resources at and a member of our Human Resources team will respond to your request.

Job Types:
Full-time, Permanent

Benefits: