Customer Services Assistant - Montréal, Canada - McGill University

McGill University

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Please refer to the

job aid for instructions on how to apply.

Hiring Unit:
Student Housing & Hospitality Services

Position Summary:
Under the direction of the immediate supervisor, participates in the customer service and merchandising activities of the unit. Provides information regarding the unit's policies, products and equipment and makes recommendations based on customer requirements. Provides customer services such as receiving payments, giving demonstrations, and prioritizing and processing requests for service.

Major Duties and Responsibilities:
. Able to accurately make guests' reservations while implementing service standards set out by the University.

Provide guests with information on local attractions.
Resolve or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
Remains current on room rates, room availability and billings.
Remains current on groups and property events.
Assists the Front Desk Supervisor as needed.
Proven experience in check in/out functions of the front desk.
Able to stay calm in difficult situations.
Must be able to maintain focus in a high volume, fastpaced environment.
Must be able to multitask.

. Knowledge of French and English. McGill University is an English-language university where day to day duties may require English communication both verbally and in writing.

The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed by an employee whose position has been matched to this generic job description.

Other Qualifying Skills and/or Abilities:

Able to assist the Accommodations Supervisor with additional summer workload including but not limited to Group and Housekeeping coordination, other clerical needs.

Previous hospitality or customer service experience required. Able to stay calm in difficult situations. Able to deal with high volume, fast-paced environment. Must be able to multi-task. Transmit and receive information accurately ensuring guests confidentiality, comfort and satisfaction. Experience in troubleshooting all customer-related issues ensuring excellent service. Able to help out front desk on occasion. Be the liaison between staff and the Accommodations Supervisor. Demonstrated ability to work in a Pc environment, knowledge of word and excel.

Additional information: